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Set up your first integration
Quickly connect OpenPhone to Twilio with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate OpenPhone with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call Recording Completed" from OpenPhone.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects OpenPhone and Twilio, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- Select Phone NumbersRequired
Try ItTriggerInstant- FromRequired
- ToRequired
- MessageRequired
- Mark conversation as done
ActionWrite
- Select Phone NumbersRequired
Try ItTriggerInstant- Phone NumbersRequired
Try ItTriggerInstant- ID
- First Name
- Last Name
- Company
- Job Title
- Phone Numbers
- Email Addresses
- Share With
ActionWrite- New Phone Number
Triggers when you add a new phone number.
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Practical ways you can use OpenPhone and Twilio
Log incoming Twilio messages in OpenPhone.
Gain a centralized view of all your communication for your business. When a new SMS is sent to your Twilio number, Zapier automatically sends the message to OpenPhone as a record. This ensures no vital customer details slip through the cracks, especially when juggling multiple contacts.
Business OwnerSend OpenPhone messages for Twilio alerts.
Keep everyone on the project team informed instantly. When a new alert is triggered in Twilio, Zapier can send a message through OpenPhone to ensure urgent project updates or milestones are promptly shared. This automation ensures quick decision-making and accountability.
Project ManagementSync Twilio call logs with OpenPhone.
Optimize your sales process by consolidating communication data in one place. When a call is finished on your Twilio number, Zapier records the log in OpenPhone. This ensures sales reps have up-to-date information to strategize and follow-up efficiently, reducing time spent on manual data entry.
Sales OpsLearn how to automate Twilio on the Zapier blog
Frequently Asked Questions about OpenPhone + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with OpenPhone and Twilio
What is required to integrate OpenPhone with Twilio?
To integrate OpenPhone with Twilio, you need active accounts on both platforms and access to our service to set up the integration. You'll also need your Twilio Account SID and Auth Token for authentication.
Can I automatically send SMS using Twilio when I receive calls on OpenPhone?
Yes, you can set up triggers in our platform so that receiving a call on OpenPhone automatically sends an SMS through Twilio. This requires setting up the specific trigger-action workflow within our service.
How do I link my phone numbers between OpenPhone and Twilio?
Linking phone numbers requires configuring them within each respective platform first, then using our integration tools to map actions and triggers appropriately.
Is it possible to log all SMS messages sent through Twilio in my OpenPhone dashboard?
Yes, by configuring the appropriate actions, each SMS message sent via Twilio can be logged into your OpenPhone dashboard automatically. Ensure you have set this in your workflow settings.
Can I use triggers from other apps to initiate actions on both OpenPhone and Twilio simultaneously?
Definitely! We allow complex workflows where triggers from third-party applications can initiate coordinated actions across both OpenPhone and Twilio as part of an integrated setup.
What types of actions can be performed on Twilio through this integration when a call is missed in OpenPhone?
When a call is missed in OpenPhone, you can configure actions such as sending automated follow-up texts via Twilio or updating logs in a CRM system using our workflow setup.
Do I need technical experience to integrate these platforms?
While some basic understanding of each platform is helpful, we provide user-friendly interfaces that allow you to set up integrations without requiring extensive technical skills. Our support resources are also available for assistance.
