Connect Facebook Messenger and Microsoft Office 365 to unlock the power of automation
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Set up your first integration
Quickly connect Facebook Messenger to Microsoft Office 365 with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Facebook Messenger with Microsoft Office 365 - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message Sent to Page" from Facebook Messenger.
Add your action
An action happens after the trigger—such as "Create Event" in Microsoft Office 365.
You’re connected!
Zapier seamlessly connects Facebook Messenger and Microsoft Office 365, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- PageRequired
Try ItTriggerInstant- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling
- Response_msg
- PageRequired
- Recipient_idRequired
- TextRequired
ActionWrite- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
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Practical ways you can use Facebook Messenger and Microsoft Office 365
Respond to Facebook Messages with automated emails
When a user sends a message to your Facebook Page, use Zapier to automatically send an email from Microsoft Office 365 as a response. This helps ensure timely communication and follow-up, even when you're unavailable to reply on Facebook Messenger directly.
Business OwnerNotify teams about new Facebook messages via email
When a new message is sent to your Facebook Page, Zapier can send an email via Microsoft Office 365 to alert your marketing team. This ensures immediate awareness and follow-up with potential leads or customer inquiries, reducing response times and enhancing engagement.
Marketing & Marketing OpsSet calendar events for new Facebook Page messages
For every new message sent to your Facebook Page, Zapier can create a calendar event in Microsoft Office 365. This helps project teams track incoming queries or tasks related to Facebook Messenger interactions in their project plans.
Project ManagementLearn how to automate Facebook Messenger on the Zapier blog
Learn how to automate Microsoft Office 365 on the Zapier blog
Frequently Asked Questions about Facebook Messenger + Microsoft Office 365 integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Facebook Messenger and Microsoft Office 365
How can I set up an integration between Facebook Messenger and Microsoft Office 365?
To set up an integration between Facebook Messenger and Microsoft Office 365, you can use middleware tools or custom API scripts. Generally, you'd need to define what triggers on Messenger will lead to actions in Office 365, such as sending a new email or creating a calendar event.
What kind of triggers can be configured with this integration?
Triggers for this integration can include receiving a new message on Facebook Messenger or receiving a file. Depending on the messaging events, different tasks can be initiated within Office 365 services.
Are there specific actions that can be automated in Office 365 from Facebook Messenger?
Yes, you can automate actions like sending an email via Outlook when a new message arrives in Messenger or adding contact details to the People app. Each action depends on the configured trigger from Messenger.
Can replies sent through Facebook Messenger update my Outlook calendar automatically?
Yes, with proper configurations, replies from Facebook Messenger could trigger updates to your Outlook calendar by creating events based on keywords or specific responses received.
Is it possible to savereceived file attachments from Facebook Messenger directly into OneDrive using this integration?
Certainly. You can configure a workflow where any files received in Facebook Messenger are automatically saved into specified OneDrive folders as soon as they arrive.
Can I set up automatic email notifications for messages received on Facebook Messenger through Microsoft Outlook?
Indeed. You can automate email notifications for every new message received on Facebook Messenger, so you receive timely alerts right in your Outlook inbox.
Are there any pre-requisites for integrating these platforms?
You'll need accounts with the necessary permissions in both platforms and potentially admin access if utilizing middleware solutions. Beyond that, defining clear triggers and actions is crucial for successful integration.
