1.Detect new review on listing
Integrate Google Business Profile and review monitoring tools to detect new reviews on your listing to capture incoming review signals.
Add personalized public replies that include reviewer name
Automatically detect new reviews across Google Business Profile. Create and update when ratings cross your threshold, reviews are unreplied, or new review details arrive—so you can filter, personalize, and publish replies without manual follow-up.
How this automation protects your reputation with timely public replies
When new reviews land on Google Business Profile, unanswered comments can cost trust and momentum. This automation filters qualifying ratings, selects response templates, formats the reviewer greeting, and posts public replies—so your team can respond fast without manual follow-up.
Perfil de empresa de Googleor swap with your favorite app
2.Continues only for qualifying ratings
Integrate Filter by Zapier and review criteria tools to filter by rating threshold to continue only for qualifying reviews.
Filter by Zapieror swap with your favorite app
3.Selects a response template variant
Integrate Sub-Zap by Zapier and text templating tools to choose a canned response variant to build the reply body.
Sub-Zap de Zapieror swap with your favorite app
4.Titlecases the reviewer greeting name
Integrate Formatter by Zapier and name formatting tools to titlecase the reviewer name to create a personalized greeting.
Formatter by Zapieror swap with your favorite app
5.Creates the public reply
Integrar Google Business Profile and listing reply tools to create a public reply to post the selected template con the greeting.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
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Add AI sentiment and response to review rows
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Add event check-ins to post-event review request journey
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Add negative review submissions to CRM for triage
Your negative review submissions arrive without CRM context, leaving reputation cases untriaged and responses delayed. Capture submissions into CRM so coordinators can respond within 24 hours.
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Add visitor feedback responders to reputation contact list
Your visitor check-out feedback lives in a list without contact records, preventing review outreach and follow-up. Add responders to your reputation contacts so outreach can start the same day.
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Alert team on positive reviews for quick acknowledgment
Positive customer reviews that go unseen on your business profile reduce local credibility. Get fast public replies and follow-up within hours by surfacing reviews to your team.
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Alert team with drafted review reply for approval
Your online reviews arrive without a drafted reply, leaving prospects unsure and owners rushing to respond. Team gets a polished reply for fast approval and posting same day.
- Apps: Google Business Profile, Filter by Zapier, Sub-Zap by Zapier, Formatter por ZapierSwap with your favorite apps.
Auto-reply to 4+ star reviews with rotating templates
You miss consistent, branded replies when positive reviews post without templated responses. It posts varied, personalized replies quickly so reviewers get acknowledgement within minutes.
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Capture new review, log it, and post reply
Public reviews arrive without tracking, leaving managers reactive, unsure which location needs attention. Capture and log reviews, post public replies and route negatives to owners same day.
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Capture new reviews and route responses to owners
Your business profile reviews arrive without tracking, leaving local owners reactive. Capture reviews and send replies or alerts so issues are visible and handled within hours.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI)Swap with your favorite apps.
Create AI-crafted replies to every five-star review publicly
Your five-star reviews sometimes go unreplied, missing chances to reinforce local trust. Replies publish automatically in a friendly, brand voice so trust stays visible within minutes.
- Apps: Google Business Profile, Filter by Zapier, ChatGPT (OpenAI), Email por ZapierSwap with your favorite apps.
Create AI reply suggestions for incoming reviews to owners
Your public reviews arrive without timely, branded replies, leaving prospects unsure about responsiveness. You get concise, on-brand reply suggestions delivered to owners for same-day posting.
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Explore all review response management automations
Protect your reputation with automated review triage, draft responses, and approval routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Paso 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Paso 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Paso 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
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Allen Lai, Head of Customer Experience
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Jacob Sirrs, Marketing Operations Specialist
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