1.Detect new ticket phone outreach
Integrate Zendesk and ticket fields to capture ticket reference, priority, and attached phone numbers for outreach.
Call assigned phone numbers for new support tickets
Automatically monitor new ticket phone outreach requests across Zendesk and Twilio. Make outbound calls and log outcomes when ticket priority and phone fields match—so you can boost response coverage, keep agents aligned, and avoid manual call logging without reporting.
How this automation accelerates phone outreach visibility
When a new support ticket needs immediate phone outreach, delays can leave customers waiting and agents without call history. This automation monitors New Ticket events, places outbound calls, and adds internal notes—so your team can respond faster with full outreach context.
Zendeskor swap with your favorite app
2.Filter tickets by outreach criteria
Integrate Filter by Zapier and workflow rules to continue only for qualifying tickets that need phone outreach.
Filter by Zapieror swap with your favorite app
3.Make outbound call from ticket data
Integrate Twilio and call scripts to map ticket reference and phone fields into recipients and call message.
Twilioor swap with your favorite app
4.Add internal call note to ticket
Integrate Zendesk and ticket notes to log call outcome and timestamp as an internal note for agent visibility.
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Accelerate call handling with automated queue assignment, missed call alerts, and agent handoffs
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Paso 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Paso 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Paso 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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