Instant Capture
Automatically log every email, chat, or form submission as a ticket so nothing is missed.
- Support Automation
- Support Management
Support Management
Support Management automations in Zapier centralize incoming tickets, route them to the right people, and keep every status up-to-date without manual effort. By connecting inboxes, forms, chat tools, and CRMs, you ensure no request slips through the cracks while agents stay focused on resolutions. Analytics and automated follow-ups further elevate customer satisfaction and team efficiency.
Smart Routing
Auto-assign tickets to the appropriate teammate or queue based on rules you set.
Proactive Follow-ups
Trigger timed reminders and updates to keep customers informed and issues moving.
Featured use cases
Automatically sync and manage support tickets across platforms to keep records current, reduce manual work, and improve team coordination.
+ moreAutomatically generate and update support tickets from user feedback, orders, forms, and tasks to speed up response and reduce manual work.
+ moreAutomatically capture, organize, and track support issues across channels to ensure timely resolution and team alignment.
+ moreAutomatically alert your support team and log new requests for faster, organized responses.
+ moreAutomatically generate centralized support tickets from multiple input sources for faster, organized issue management.
+ moreAutomatically log support requests into a centralized record to streamline tracking and improve response efficiency.
+ more