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How Zapier works
Zapier makes it easy to integrate SupportBee with Webhooks by Zapier - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Agent Reply" from SupportBee.
Add your action
An action happens after the trigger—such as "Custom Request" in Webhooks by Zapier.
You’re connected!
Zapier seamlessly connects SupportBee and Webhooks by Zapier, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Agent Reply
Triggers when an agent replies to a ticket.
Try ItTriggerInstant - New Customer Reply
Triggers when a customer replies to a ticket.
Try ItTriggerInstant - Ticket SubjectRequired
- Requester EmailRequired
- Requester NameRequired
- Plain Text ContentRequired
- HTML Content
ActionWrite- Pick off a Child Key
Try ItTriggerInstant
- New Comment
Triggers when a new comment is added to a ticket.
Try ItTriggerInstant - New Ticket
Triggers when there is a New Ticket in your SupportBee account.
Try ItTriggerInstant - Catch Raw Hook
Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Try ItTriggerInstant - URLRequired
- Key
- Deduplication Key
- Xpath
- Basic Auth
- Headers
Try ItTriggerPolling
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