Jira Software Cloud + Zendesk
Update Jira Software Cloud issues when new Zendesk tickets are created
Effortlessly streamline your support and development teams' tasks with this handy workflow. When a new ticket is created in Zendesk, it will automatically update an issue in Jira Software Cloud. Keep both platforms updated and better track the status of issues in real-time, improving overall communication and efficiency.
Effortlessly streamline your support and development teams' tasks with this handy workflow. When a new ticket is created in Zendesk, it will automatically update an issue in Jira Software Cloud. Keep both platforms updated and better track the status of issues in real-time, improving overall communication and efficiency.
- When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this!
Update IssueUpdates an existing issue.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundIssueRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.IssueRequired
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Format Info
ProjectRequired
Issue TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Format Info
IssueRequired
Status
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Attachment IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSummary
Key
Fields
ActionThis is an event a Zap performs.SearchFind existing data in your appJQLRequired
Fields
ActionThis is an event a Zap performs.SearchFind existing data in your appFilter Name
Owner Name
ActionThis is an event a Zap performs.SearchFind existing data in your appBoardRequired
SprintRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appSummary
Key
Fields
Format Info
ProjectRequired
Issue TypeRequired
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundIssueRequired
AttachmentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First IssueRequired
Link TypeRequired
Second IssueRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.IssueRequired
Time SpentRequired
Work Description
Started Date
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.IssueRequired
Project
BoardRequired
SprintRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ProjectRequired
NameRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appFilterRequired
Max Results
Fields
ActionThis is an event a Zap performs.SearchFind existing data in your appKey
Fields
ActionThis is an event a Zap performs.SearchFind existing data in your appSearch by ParameterRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appKeywordRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
About Jira Software Cloud
Related categories
About Zendesk
Related categories
Related Zap Templates
- Create issues in Jira Software Cloud from new Zendesk tickets
- Create Zendesk comments for new Jira Software Cloud issues
- Update Zendesk tickets with updated Jira Software Cloud issues
- Create Zendesk tickets from updated Jira Software Cloud issues
- Create new Jira Software Cloud issues when Zendesk users are added
- Update Jira Software Cloud issues when new Zendesk tickets are created
- Create Jira Software Cloud issues for new Zendesk tickets to streamline task management
- Update Zendesk users with updated Jira Software Cloud issues
- Create new Jira Software Cloud issues for every Zendesk organization addition
- Create issues in Jira Software Cloud for new Zendesk users
- Add attachments to Jira Software Cloud issues from new Zendesk tickets
- Create Zendesk tickets from new Jira Software Cloud issues for seamless issue tracking
- Create Zendesk tickets from new Jira Software Cloud issues
- Manage new Zendesk ticket actions by adding comments to issues in Jira Software Cloud
- Create issues in Jira Software Cloud for new tickets in Zendesk view
- Create issues in Jira Software Cloud from new tickets in Zendesk
- Create Zendesk tickets for new Jira Software Cloud issues
- Create Zendesk tickets from updated Jira Software Cloud issues
- Add new comments from Jira Software Cloud to tickets in Zendesk
- Create Jira issues for new Zendesk tickets with VATFix validation
- Create issues in Jira Software Cloud when new tags are added to tickets in Zendesk
Related Zap Templates
- Create issues in Jira Software Cloud from new Zendesk tickets
- Create Zendesk tickets from updated Jira Software Cloud issues
- Create Jira Software Cloud issues for new Zendesk tickets to streamline task management
- Create issues in Jira Software Cloud for new Zendesk users
- Create Zendesk tickets from new Jira Software Cloud issues
- Create Zendesk comments for new Jira Software Cloud issues
- Create new Jira Software Cloud issues when Zendesk users are added
- Update Zendesk users with updated Jira Software Cloud issues
- Add attachments to Jira Software Cloud issues from new Zendesk tickets
- Manage new Zendesk ticket actions by adding comments to issues in Jira Software Cloud
- Update Zendesk tickets with updated Jira Software Cloud issues
- Update Jira Software Cloud issues when new Zendesk tickets are created
- Create new Jira Software Cloud issues for every Zendesk organization addition
- Create Zendesk tickets from new Jira Software Cloud issues for seamless issue tracking
- Create issues in Jira Software Cloud for new tickets in Zendesk view