Freshdesk + ManageEngine ServiceDesk Plus Cloud
Create Freshdesk tickets from new ManageEngine ServiceDesk Plus Cloud requests
Streamline your service management process with this workflow. Whenever a new request is made in ManageEngine ServiceDesk Plus Cloud, a corresponding ticket is immediately created in Freshdesk. This efficient automation keeps your support team on track by ensuring they promptly address all service requests, thereby enhancing customer satisfaction and fostering trust in your services.
Streamline your service management process with this workflow. Whenever a new request is made in ManageEngine ServiceDesk Plus Cloud, a corresponding ticket is immediately created in Freshdesk. This efficient automation keeps your support team on track by ensuring they promptly address all service requests, thereby enhancing customer satisfaction and fostering trust in your services.
- When this happens...New Request
Triggers when a new request is created.
- automatically do this!Create Ticket
Create a ticket in Freshdesk for your domain.
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Service Desk InstanceRequired
Name
Product
State
Vendor
Site
Purchase Cost
Asset Tag
Location
Custom Field
Try ItService Desk InstanceRequired
Subject
Requester
Status
Technician (email address)
Site
Group
Priority
Urgency
Impact
Mode
Category
Sub Category
Item
Asset
Custom Field
Try ItTitleRequired
DescriptionRequired
Priority
Announcement Type
Services Involved
Email Users
Public View
Create Request
Creates a new request.
Service Desk InstanceRequired
Title
Requester
Site
Group
Change Owner (email address)
Change Type
Priority
Urgency
Impact
Change Risk
Reasons of Change
Category
Sub Category
Item
Asset
Custom Field
Try ItService Desk InstanceRequired
Trigger ModuleRequired
Execute OnRequired
Trigger Conditions
Try ItCreate Change
Creates a new change.
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
