Connect Freshcaller and 8x8 to power AI-driven automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Freshcaller with 8x8 - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Missed Call" from Freshcaller.

Add your action

An action happens after the trigger—such as "Send Bulk SMS" in 8x8.

You’re connected!

Zapier seamlessly connects Freshcaller and 8x8, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Missed Call
Triggers when there is a missed or an abandoned call (inbound/outbound).
Trigger
Instant
Try It
Voicemail
Triggers when a call reaches voicemail.
Trigger
Instant
Try It
- Name
  Required
- Email
- Company Name
- Contact Numbers
Action
Write
New Delivery Receipt
Triggers when an SMS message has been delivered or rejected.
Trigger
Instant
Try It
- Destinations
  Required
- Sender ID
  Required
- Message
  Required
Action
Write

- Destination number
  Required
- Sender ID
  Required
- Message
  Required
Action
Write

Call Completed
Triggers when a call is completed (inbound/outbound).
Trigger
Instant
Try It
Notes Available
Triggers when a user takes call notes for any call (inbound/outbound).
Trigger
Instant
Try It
New Chat Apps Message Received
Triggers when a new chat app message is received.
Trigger
Instant
Try It
New SMS Received
Triggers when an SMS is sent to your virtual number.
Trigger
Instant
Try It
- Mobile
- text Message
Action
Write

For AI agents & developers

Use Freshcaller and 8x8 with AI agents and code

Beyond Zap workflows. Call Freshcaller and 8x8 actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Freshcaller and 8x8 actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Contact
Send Bulk SMS

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Freshcaller and 8x8 actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* freshcaller / 8x8 action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Freshcaller and 8x8 to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Freshcaller to 8x8 integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Freshcaller

Freshcaller is a cloud-based phone system for businesses of all sizes.

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Related categories

Phone & SMS

About 8x8

8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations