Discord + HelpDesk
Send Discord channel messages for new HelpDesk tickets
Keep your Discord server updated with latest support queries in real-time. This workflow springs into action as soon as a new ticket is created in the HelpDesk app, and swiftly posts a channel message in Discord. It enables seamless communication among your team, ensuring that every issue is promptly addressed and no ticket slips through the cracks.
Keep your Discord server updated with latest support queries in real-time. This workflow springs into action as soon as a new ticket is created in the HelpDesk app, and swiftly posts a channel message in Discord. It enables seamless communication among your team, ensuring that every issue is promptly addressed and no ticket slips through the cracks.
- When this happens...New Ticket
Triggers when a new support ticket is created.
- automatically do this!Send Channel Message
Post a new message to a specific #channel you choose.
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New Ticket
Triggers when a new support ticket is created.
Try ItTicket Followers Changed
Triggers when followers change in a ticket.
Try ItTicket Priority Changed
Triggers when ticket changes priority.
Try ItTicket Tags Changed
Triggers when tags are changed in a ticket.
Try It
Ticket Assignment Changed
Triggers when ticket changes assignment.
Try ItNew Message in a Ticket
Triggers when there's a new message in a ticket.
Try ItTicket Status Changed
Triggers when ticket changes status.
Try ItRequester emailRequired
Requester name
Ticket subjectRequired
Message textRequired
Requester author
Ticket priority
Assigned team
Private message
Tags
People in the loop
Ticket followers (agents)
Upload transaction ID
