CINNOX + Gmail

Send emails through Gmail for new missed enquiries in CINNOX

Never miss a client inquiry again with this smart workflow. When a missed enquiry occurs in CINNOX, an email is promptly sent via Gmail to help you react quickly. This automation ensures every enquiry is addressed, improving your client communication and responsiveness.

When this happens...
Missed Enquiry
Triggers when the enquiry event when the enquiry status changes to Missed.
TriggerInstant
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Send Email
Triggers when a new email appears in the specified mailbox.
ActionWrite

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Supported triggers and actions

New External Contact Created
Triggers when the contact event when the external contact is created.
Trigger
Instant
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External Contact Edited
Triggers when then contact event when the external contact is edited.
Trigger
Instant
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Enquiry Picked Up by Agent
Triggers when the enquiry event when the enquiry status changes to Handling.
Trigger
Instant
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Label Deleted
Trigger the event when there is label deleted
Trigger
Instant
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External Contact Merged
Triggers when the contact event when the external contact is merged.
Trigger
Instant
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New Label Created
Trigger the event when there is new label created
Trigger
Instant
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Transferred External Contact Ownership
Triggers when the contact event when the external contact ownership is transferred.
Trigger
Instant
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- Display Case NumberRequired
Action
Write
- Number TypeRequired
Action
Write
- TextRequired
Action
Write
- External Contact IDRequired
- First Name
- Last NameRequired
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Search or write

External Contact Deleted
Triggers when the contact event when the external contact is deleted.
Trigger
Instant
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Enquiry Closed
Triggers when the enquiry event when the enquiry status changes to Closed.
Trigger
Instant
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Missed Enquiry
Triggers when the enquiry event when the enquiry status changes to Missed.
Trigger
Instant
Try It
Label Edited
Trigger the event when there is label edited
Trigger
Instant
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New Incoming Enquiry
Triggers when the enquiry event when CX received a new incoming enquiry.
Trigger
Instant
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Receive SMS Delivery Receipts Status
Triggers when the TDR event when the system receives the carrier server delivery status.
Trigger
Instant
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- First Name
- Last NameRequired
- Level
- Type
- Phone Type
- Email Type
- Company
- Job Title
- Team
- Group
- Language
- Birth Date
- Zip Code
- Street
- City
- State
- Social Messaging Type
Action
Write
- Full NameRequired
Action
Write
- Room IDRequired
- TextRequired
Action
Write
- Number TypeRequired
- Receipient NumberRequired
- TextRequired
Action
Write
- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- LabelRequired
- MessageRequired
Action
Write
- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Search StringRequired
Action
Search

About CINNOX

CINNOX is an innovative customer engagement and analytics platform that humanises connections for better business.

Related categories

Communication

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more

CINNOX + Gmail

Send emails through Gmail for new missed enquiries in CINNOX

New External Contact Created

External Contact Edited

Enquiry Picked Up by Agent

Label Deleted

External Contact Merged

New Label Created

Transferred External Contact Ownership

Get Enquiry Detail

Get Number List

Send IM Message to Staff

Update External Contact

New Label

New Labeled Email

New Email Matching Search

New Conversation

Archive Email

Create Draft

Create Label

Remove Label From Email

Reply to Email

Find or Send Email

External Contact Deleted

Enquiry Closed

Missed Enquiry

Label Edited

New Incoming Enquiry

Receive SMS Delivery Receipts Status

Create External Contact

Get External Contact Detail

Send IM Message to Room

Send SMS

New Attachment

New Labeled Conversation

New Email

New Starred Email

Add Label to Email

Delete Email

Create Draft Reply

Send Email

Remove Label From Conversation

Find Email

About CINNOX

Related categories

About Gmail

Related categories

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