Put DeskDirector to work with AI and enterprise-grade automation
Automate smarter with DeskDirector and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 8,000+ apps, 450+ AI tools
- Free tier available
Or pick an app to pair with
Join millions worldwide who automate their work using Zapier
Launch your first automated workflow
- Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat EventRequired
- DescriptionRequired
 Try ItTriggerInstant
- WorkflowTypeRequired
- WorkflowIdRequired
- DescriptionRequired
 Try ItTriggerInstant
- CompanyIdRequired
- ContactId
- SummaryRequired
- DescriptionRequired
- BoardIdRequired
- StatusIdRequired
- PriorityId
- SourceId
- InternalNote
 ActionWrite
- ContactIdRequired
- NoteRequired
- TicketIdRequired
- RequireDismiss
 ActionWrite
- Ticket EventRequired
- DescriptionRequired
- BoardId
- StatusId
- Summary
- RequestTypeId
- FormId
- PriorityId
- SourceId
- CompanyId
- TicketTags
- CompanyTags
- ContactTags
- VIP
 Try ItTriggerInstant
- EmailRequired
- FirstNameRequired
- CompanyId
- LastName
- Title
- Phone
 ActionWrite
- SessionIdRequired
- Contacts
- Members
 ActionWrite
- MemberIdRequired
- NoteRequired
- TicketId
- RequireDismiss
 ActionWrite
DeskDirector Help & Support
Common questions
Related categories


























