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OneDrive + Zendesk

Create tickets in Zendesk for every new file in OneDrive

Streamline your workflow with this automation. When a new file is added to your OneDrive, this workflow creates a ticket in Zendesk instantly. It bridges the gap between OneDrive and Zendesk, saving you time and improving your efficiency by ensuring that each new file is tracked and addressed promptly in your Zendesk system.

Streamline your workflow with this automation. When a new file is added to your OneDrive, this workflow creates a ticket in Zendesk instantly. It bridges the gap between OneDrive and Zendesk, saving you time and improving your efficiency by ensuring that each new file is tracked and addressed promptly in your Zendesk system.

  1. When this happens...
    OneDriveOneDrive
    New File

    Triggers when a new file is added in a folder.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Info 1

    • Folder

    • Include file object?

    Trigger
    Scheduled
    Try It
    • Info 1

    • Folder

    • Include Folders

    • Allow External Drives

    Trigger
    Scheduled
    Try It
    • Info 1

    • Folder

    • Shared Folder

    • NameRequired

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • Info 1

    • Folder

    • Shared Folder

    • FileRequired

    • File Name

    Action
    Write
    • Info 1

    • Folder

    • Shared Folder

    • FileRequired

    • Name of New FileRequired

    Action
    Write
    • Folder

    • NameRequired

    • Include file object?

    • Search all files, including files shared with you?

    Action
    Search
onedrive logo
onedrive logo

About OneDrive

OneDrive, Microsoft's file sync app formerly known as SkyDrive, lets you store your files online, edit Office documents in the free Office Web Apps, and easily access your online files from your PC.
Learn moreHelp

Related categories

  • File Management & Storage
  • Microsoft

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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