Dropbox + Freshdesk

Create new Freshdesk tickets from new Dropbox folders

Streamline your customer support process with this handy workflow. When you create a new folder in Dropbox, a corresponding ticket is instantly generated in Freshdesk. This seamless connection allows your team to quickly address issues, saving you time and improving customer satisfaction. No more manual data entry; this workflow takes care of it all.

Streamline your customer support process with this handy workflow. When you create a new folder in Dropbox, a corresponding ticket is instantly generated in Freshdesk. This seamless connection allows your team to quickly address issues, saving you time and improving customer satisfaction. No more manual data entry; this workflow takes care of it all.

  1. When this happens...
    DropboxDropbox
    New Folder

    Triggers when a new folder is added. Make sure the number of files/folders in the watched folder does not exceed 6000.

    TriggerScheduled
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Space

    • FolderRequired

    • Include files in subfolders?

    Trigger
    Scheduled
    Try It
    • Space

    • FolderRequired

    • File

    • Include files in subfolders?

    • Include file contents?

    Trigger
    Scheduled
    Try It
    • Space

    • Folder PathRequired

    • Important Information

    Action
    Write
    • Space

    • FolderRequired

    • FileRequired

    • Overwrite

    • Specify File Name

    • Specify File Extension

    Action
    Write
    • Space

    • FolderRequired

    • Include files in subfolders?

    • Include file contents?

    Trigger
    Scheduled
    Try It
    • Space

    • File PathRequired

    • Important Information

    Action
    Write
    • Space

    • FolderRequired

    • Folder NameRequired

    Action
    Write
    • Space

    • FileRequired

    • New LocationRequired

    Action
    Write
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dropbox logo

About Dropbox

Dropbox lets you store your files online, sync them to all your devices, and share them easily. Get started for free, then upgrade for more space and security features.
Learn moreHelp

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  • File Management & Storage

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freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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