Kaumudi Tiwari

How to understand the customers who don't leave feedback

Here, I'll share what we've learned about why customers stay silent, what businesses risk by ignoring them, and how to uncover feedback from the quietest corners of your user base.

6 customer satisfaction metrics you should start measuring

Measuring customer satisfaction has helped us reduce churn, create a powerful brand image, reduce time and money spent on customer support, and create loyalty among our audience.