- Support Automation
- Ticket Resolution
- Ticket Status Sync
Update support ticket status
Support ticket status update automations streamline the process of monitoring and modifying ticket statuses across multiple platforms by automatically syncing changes and alerts. They ensure support teams stay informed and responsive by dispatching real-time notifications and updates when key events occur, such as resolution of linked issues or status transitions. This leads to faster ticket resolution, improved team collaboration, and reduced manual workload.
Filter by common apps:
Manychat
Slack
Zapier Tables
Syncro
Formatter by Zapier
Zendesk
Freshdesk
Delay by Zapier
Filter by Zapier
HubSpot
Code by Zapier
Gmail
Zoho Desk
- Notify team in Slack and log ticket resolution in Zapier Tables when Manychat triggers
- Notify team channel in Slack when a support ticket is resolved in Syncro
Notify team channel in Slack when a support ticket is resolved in Syncro
- Resolve support tickets in Zendesk, send updates in Slack when a reaction is added in Slack
Resolve support tickets in Zendesk, send updates in Slack when a reaction is added in Slack
- Notify team channel when support ticket is resolved in Freshdesk, and delay before sending message
Notify team channel when support ticket is resolved in Freshdesk, and delay before sending message
- Notify team channel in Slack when new Zendesk support ticket is created with details
Notify team channel in Slack when new Zendesk support ticket is created with details
- Notify team member via email when support ticket is closed with details and resolution time
Notify team member via email when support ticket is closed with details and resolution time
- Calculate and update resolution time in Zoho Desk when ticket status changes to closed
Calculate and update resolution time in Zoho Desk when ticket status changes to closed
- Update ticket status in database when resolved in Syncro, find records, and update record in Zapier Tables
Update ticket status in database when resolved in Syncro, find records, and update record in Zapier Tables
- Update ticket information in Zendesk for new support requests, and find agent details
Update ticket information in Zendesk for new support requests, and find agent details