Faster Closure
Auto-update ticket statuses and surface key details so agents resolve issues without waiting on manual handoffs.
- Support Automation
- Ticket Resolution
Ticket Resolution
Ticket Resolution automations streamline your entire support workflow by syncing ticket data across tools, communicating updates instantly, and enriching ticket details for faster problem-solving. Zapier automatically updates statuses, notifies stakeholders, and aggregates resolution metrics so your team can focus on customer satisfaction instead of manual clicks. The result is quicker responses, clearer communication, and data-driven insights that continuously improve support quality.
Proactive Alerts
Notify customers and teammates the moment a ticket changes to keep everyone informed and reduce follow-up emails.
Insight Tracking
Log resolution stats in your BI or spreadsheet tools to spot trends, measure performance, and optimize support processes.
Featured use cases
Automatically sync and notify support teams of ticket status changes and key updates across platforms to boost responsiveness and reduce manual effort.
+ moreAutomatically fetch and process support tickets while delivering real-time notifications to keep your team informed and responsive.
+ moreAutomatically alert teams when support tickets update to keep everyone informed and responsive.
+ moreAutomatically log and centralize resolved support ticket data for real-time visibility and reporting without manual effort.
+ moreAutomatically enrich support ticket subjects with critical context and clarity to improve prioritization and resolution speed.
+ more