Instant Intake
Auto-generate support tickets from emails, chats, and forms to capture every request without manual entry.
- Support Automation
- AI Support Management
AI Support Management
AI Support Management automates the intake, routing, and resolution of customer inquiries inside Zapier. By leveraging AI to create, analyze, and update tickets, you eliminate manual triage and ensure faster responses. The result is higher agent productivity, consistent follow-ups, and improved customer satisfaction.
Smart Routing
Assign tickets to the right teammate based on AI-detected topic, urgency, or sentiment to reduce resolution time.
Proactive Follow-up
Trigger AI-written updates and reminders so customers stay informed and issues never slip through the cracks.
Featured use cases
Use AI-powered workflows to auto-track, categorize, and update support tickets in real time for faster resolution and better insights.
+ moreUse AI-powered tagging to automatically organize support tickets for faster resolution and improved customer satisfaction.
+ moreAutomatically summarize new support tickets into digestible updates so teams can quickly understand and act on incoming issues.
+ moreUse AI-powered workflows to capture, organize, and route support tickets from any channel for faster, more reliable issue resolution.
+ moreUse AI to capture, analyze, and follow up on support requests instantly, automating notifications, ticket creation, and summaries for faster resolution.
+ moreAutomatically turn website requests into assigned support tasks with full details and attachments for faster resolution.
+ more