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Choose a trigger
A trigger is the event that starts your Zap—like a "New Case Attachment" from Salesforce.
Add your action
An action happens after the trigger—such as "Add Note" in Support Board.
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Zapier seamlessly connects Salesforce and Support Board, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Case Attachment
Triggers when a new Attachment is added to a case.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - New Lead
Triggers when a new Lead is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - Salesforce ObjectRequired
- RecordRequired
- FileRequired
- VisibilityRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LeadRequired
- AccountRequired
- Opportunity
- Create new opportunity?
- Converted StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Parent ObjectRequired
- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Note TitleRequired
- Note ContentRequired
- Salesforce Object
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Salesforce ObjectRequired
- Use Assignment Rules
- Allow Duplicates
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Warning
- Salesforce ObjectRequired
- Record IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Contact to UpdateRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Salesforce ObjectRequired
- Record to UpdateRequired
- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Salesforce ObjectRequired
- Search ValueRequired
- Second Field to Search By
- Second Search Value
- Search Operator
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
- Record IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
- SOQL WHERE ClauseRequired
- Sort by
- Sort Order
- Maximum Number of Records
- Use Assignment Rules
- Allow Duplicates
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found- Dialogflow Message
Triggers when the Dialogflow send a reply to a user message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - New Login
Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - New Conversation
Triggers when a new conversation is received in the user's chat widget.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Email Address
Triggers when a user register his email via the follow-up message or registration form.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - New Messages
Triggers when new messages are received in the chat widget or the admin area.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Rich Message
Triggers when the user submits the values inserted in a Rich Message. All the Rich Messages that require the submitting of data fire this Webhook, some of them are the follow-up email form, the registration form, the buttons.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - User Deleted
Triggers when a user is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - First name
- Last name
- email
- Profile image
- password
- User type
- Extra
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- The action is irreversible
- User IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation ID
- Message
- Attachments
- Language
- Event
- Parameters
- Audio
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
- User ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SettingRequired
- Default
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- IDRequired
- Sub IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
- Conversation IDRequired
- DatetimeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Get Settings
Returns an array with all the settings.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app. - Conversation IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Email
- Password
- User ID
- Token
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
- Conversation IDRequired
- Message
- Attachments
- Conversation Status Code
- Payload
- Queue
- Recipient ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- PSIDRequired
- Message
- Attachments
- Metadata
- Facebook Page IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- MessageRequired
- Max Tokens
- Model
- Conversation ID
- Audio
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SearchRequired
- Articles Language
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SearchRequired
- User IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Recipient IDRequired
- Sender IDRequired
- MessageRequired
- Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Chat IDRequired
- Message
- Attachments
- Conversation ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
- DepartmentRequired
- Message
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
- First name
- Last name
- Email
- Profile image
- Password
- User type
- Settings extra
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
- New Contact
Triggers when a new Contact is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - Salesforce ObjectRequired
- Record (Optional)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- New Outbound Message
Triggers when a new outbound message is received in Salesforce.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Disclaimer
- Salesforce ObjectRequired
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- CampaignRequired
- ContactRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- CampaignRequired
- LeadRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FileRequired
- Salesforce ObjectRequired
- Description
- Attachment visibility
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Create Contact
Creates a new contact.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app. - FileRequired
- Title
- Description
- Salesforce Object
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Note TitleRequired
- Note
- Salesforce ObjectRequired
- Note Visibility
- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Salesforce ObjectRequired
- Use Assignment Rules
- Allow Duplicates
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ToRequired
- CC
- BCC
- SubjectRequired
- Email FormatRequired
- Sender TypeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Lead to UpdateRequired
- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Salesforce ObjectRequired
- Record to UpdateRequired
- Use Assignment Rules
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Parent ObjectRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
- SOQL WHERE clauseRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
- SOQL WHERE ClauseRequired
- Sort by
- Sort Order
- Maximum Number of Records
ActionThis is an event a Zap performs.SearchFind existing data in your app- Salesforce ObjectRequired
- Search ValueRequired
- Second Field to Search By
- Second Search Value
- Search Operator
- Use Assignment Rules
- Allow Duplicates
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found- Conversation Status Updated
Triggers when the status code of a conversation changes.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Email Sent
Triggers when a notification email is sent to a user or agent. Docs at
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Message Deleted
Triggers when a message is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - New Conversation Created
Triggers when a new conversation is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Message Sent
Triggers when a new chat message is sent. It works for both users and agents.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - New Registration
Triggers when a user registers successfully from the registration form of the chat. This Webhook is sent only if the registration is successful. This Webhook is sent also if the registration is updated via the registration form of a Rich Message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - SMS Sent
Triggers when a new text message is sent by a user or an agent.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly. - Conversation IDRequired
- User IDRequired
- NameRequired
- MessageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- The action is irreversible
- Conversation IDRequired
- Note IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- The action is irreversible
- User IDsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDsRequired
- MessageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ID
- Count
- Full
- Categories
- Articles Language
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Pagination
- Status Code
- Routing
- Routing Unassigned
- Department
- Source
- Tag
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
- Exclude Message
- User ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- DatetimeRequired
- Routing
- Routing Unassigned
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
- DatetimeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SettingRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- StringsRequired
- Language CodeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- The action is irreversible
- Message IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Message IDRequired
- Message
- Attachments
- Payload
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- User IDRequired
- Status CodeRequired
- Title
- Department
- Agent ID
- Source
- Extra
- Extra 2
- Extra 3
- Tags
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TitleRequired
- MessageRequired
- InterestsRequired
- Conversation ID
- Icon
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SearchRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ToRequired
- SubjectRequired
- MessageRequired
- Sender Suffix
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- MessageRequired
- ToRequired
- Template
- Conversation ID
- Attachments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
- Agent IDRequired
- Message
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Conversation IDRequired
- Status CodeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ToRequired
- Message
- Attachments
- Phone ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
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Connect Salesforce and Support Board to integrate crucial parts of your business
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