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Set up your first integration
Quickly connect RSS by Zapier to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate RSS by Zapier with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Items in Multiple Feeds" from RSS by Zapier.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects RSS by Zapier and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Feed URLsRequired
- What Triggers a New Feed Item?
Try ItTriggerPolling- Feed Title
- Max Records
- Item TitleRequired
- Source URLRequired
- ContentRequired
- Automatically Truncate Messages over 10KB?
- Author_name
- Author_email
- Author_link
- Media URL
- Media MIME Type
- Media Length in Bytes
- Pubdate
ActionWrite- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
- Feed URLRequired
- Username
- Password
- What Triggers a New Feed Item?
Try ItTriggerPolling- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
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Practical ways you can use RSS by Zapier and Zendesk
Alert team to new tickets.
Stay ahead on support issues by pairing Zendesk with RSS. When a new ticket is created in Zendesk, Zapier adds it to an RSS feed watched by your team, ensuring everyone remains updated in real time. This reduces response time and improves customer satisfaction.
Customer Support Ops
Log errors to support system.
Streamline debugging and support collaboration by connecting RSS and Zendesk. When a new error or issue is logged in your RSS feed, Zapier automatically creates a ticket in Zendesk. This keeps the engineering and support teams aligned, improving resolution times and reducing missed alerts.
Engineering
Monitor new logs and create tickets.
Ensure smooth operations by monitoring new RSS feed items for system logs or error alerts. When a new log or error is detected in the RSS feed, Zapier automatically creates a ticket in Zendesk. This facilitates prompt resolution and avoids downtime while keeping incident tracking centralized.
ITLearn how to automate RSS by Zapier on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about RSS by Zapier + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with RSS by Zapier and Zendesk
How do I set up an RSS trigger in Zapier for Zendesk integration?
To set up an RSS trigger, choose 'RSS by Zapier' as your trigger app and select 'New Item in Feed.' You'll need to provide the feed URL. Once your trigger is set, you can proceed to use Zendesk as an action app to create tickets or users based on new feed items.
Can I customize which RSS feed items create Zendesk tickets?
Yes, you can. After selecting the 'New Item in Feed' trigger from RSS by Zapier, you have the option to add filters. This allows you to specify conditions that must be met for a ticket to be created in Zendesk.
What kind of actions can be performed in Zendesk using this integration?
With our integration, you can perform actions like creating new tickets, updating existing ones, or creating users in Zendesk each time a new item appears in your RSS feed.
Is it possible to update an existing ticket in Zendesk using an RSS feed item?
Indeed, it is possible. You can configure the action event within the Zap to 'Update Ticket' after capturing a new or updated item from your RSS feed.
Do I need any coding skills to integrate RSS by Zapier with Zendesk?
No coding skills are necessary. Our platform provides an intuitive interface where you can simply follow step-by-step instructions to integrate and automate tasks between RSS feeds and Zendesk.
Can I access historical data from my RSS feed when setting up the Zapier integration with Zendesk?
When setting up a new Zap, only items that appear after the setup will trigger actions. Historical data won't be processed through new Zaps. You'll start receiving triggers only from future items in your chosen RSS feed.
How often does Zapier check for new RSS feed items for triggering Zendesk actions?
For polling triggers like those used with RSS feeds, we check every 15 minutes on paid plans and every 2 hours on free plans.
