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Set up your first integration
Quickly connect incident.io to Slack with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate incident.io with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Incident" from incident.io.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects incident.io and Slack, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Incident
Triggers when a new incident is declared.
Try ItTriggerPolling - ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Try ItTriggerInstant
- Idempotency KeyRequired
- SeverityRequired
- Who should be able to see this incident?Required
- Incident Type
- Name (optional)
- Summary (optional)
ActionWrite- Schedule IDRequired
ActionSearch- New Channel
Triggers when a new #channel is created.
Try ItTriggerInstant - Include_alias
Try ItTriggerInstant
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Practical ways you can use incident.io and Slack
Notify support team in Slack for new incident types.
When a new incident type is added in incident.io, Zapier sends a message to a Slack channel to keep the support team up-to-date. With this automation, support teams can quickly align their processes for handling new categories of incidents.
Customer Support Ops
Add incident details to Slack.
Whenever a new incident is declared in incident.io, Zapier shares the incident details in a designated Slack channel for the engineering team. This integration helps keep the team informed and reduces delays in response time.
Engineering
Send Slack alerts for new incidents.
When a new incident is declared in incident.io, Zapier triggers a notification in Slack to alert your IT team. This automation minimizes the time spent monitoring incident reports and ensures quick action by the correct team members.
ITLearn how to automate Slack on the Zapier blog
Frequently Asked Questions about incident.io + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with incident.io and Slack
How do I set up an integration between incident.io and Slack?
To integrate incident.io with Slack, navigate to the integration section of our platform, select Slack, and follow the prompts. You'll need administrator permissions on your Slack workspace to authorize the connection.
What triggers are available for incident.io in Slack?
Our integration supports various triggers such as when a new incident is created, updated, or resolved in incident.io. These triggers can initiate workflows directly within Slack.
Can I automate actions in Slack based on incidents?
Yes, you can automate actions such as sending alerts to certain channels or updating team members when an incident is acknowledged or resolved using our integration.
What permissions are needed to connect incident.io with Slack?
You will need administrator permissions to add and configure the incident.io app within your Slack workspace. This ensures that the necessary scopes are granted for full functionality.
Are there pre-built templates available for common workflows?
Yes, we offer pre-built templates for typical workflows such as setting up automatic notifications when incidents occur or resolve, which can be customized further to suit your needs.
Can I customize notifications sent to Slack from incident.io?
Absolutely! You can tailor which notifications are sent and their formats. Customize them based on trigger events like new incidents or status updates directly from our settings page.
How does incident.io handle privacy within Slack channels?
We ensure that any information shared follows the privacy settings of your selected channels. Only authorized users will have access to view detailed incident data shared through our app.
