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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Conversation Created" from FreeScout.

Add your action

An action happens after the trigger—such as "Create Channel" in Rocket.Chat.

You’re connected!

Zapier seamlessly connects FreeScout and Rocket.Chat, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Mailbox ID
- Status
- Folder ID
- Assignee User ID
Trigger
Instant
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New Channel
Triggers when a new channel is created.
Trigger
Instant
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- Channel
Trigger
Instant
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Message Pinned Anywhere
Triggers when a message is pinned to any public channel.
Trigger
Instant
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Starred Message Anywhere
Triggers when you save a message.
Trigger
Instant
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Mentioned on Public Channel
Triggers when a user is mentioned on a public channel.
Trigger
Instant
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- User ID
  Required
- Room ID
  Required
- Message
Action
Write

- Message
  Required
- Channel
  Required
- Alias
- Avatar
- Parse URLs
Action
Write
- Message
  Required
- Private channel
  Required
- Alias
- Avatar
- Parse URLs
Action
Write
- User
  Required
- Status
  Required
- Status message
Action
Write
- Private channel name
  Required
Action
Search
- Channel name
  Required
- Channel name
  Required
Action
Search or write

- Type
  Required
- Mailbox
  Required
- Subject
  Required
- ID
- Email
- First Name
- Last Name
- Phone
- Job Title
- Photo URL
- Photo Type
- Address
- Company
- Text
  Required
- Thread Type
  Required
- User ID
- Customer
  Required
- Import Only
Action
Write
New Message Posted Anywhere
Triggers when a new message is posted to any public #channel.
Trigger
Instant
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- Private channel
Trigger
Instant
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New Private Channel
Trigger when a new private channel is created.
Trigger
Instant
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New User
Triggers when a new user is created.
Trigger
Instant
Try It
- Channel name
  Required
Action
Write
- Private channel name
  Required
- Read only
Action
Write
- Message
  Required
- User
- Alias
- Avatar
- Parse URL
Action
Write
- Remind who?"
  Required
- Remind when?
  Required
- Text
  Required
Action
Write
- Channel name
  Required
Action
Search
- Find user by username
  Required
Action
Search
- Private channel name
  Required
- Private channel name
  Required
- Read only
Action
Search or write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect FreeScout and Rocket.Chat to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your FreeScout to Rocket.Chat integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About FreeScout

FreeScout is the super lightweight free open source helpdesk and shared inbox built with PHP.

HelpHelp

Related categories

Customer Support

About Rocket.Chat

Rocket.Chat is an Open Source team communication platform: features from team chat to helpdesk live-chat, video conferencing and many more.