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Set up your first integration
Quickly connect Dialpad to SMS by Zapier with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Dialpad with SMS by Zapier - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.
Add your action
An action happens after the trigger—such as "Send SMS" in SMS by Zapier.
You’re connected!
Zapier seamlessly connects Dialpad and SMS by Zapier, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Send_v2_copy
- From_number
- MessageRequired
ActionWrite
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite
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Practical ways you can use Dialpad and SMS by Zapier
Alert yourself via SMS for important Dialpad call updates
Stay updated on critical customer calls. When a high-priority Dialpad call reaches a specific state (like 'missed' or 'completed'), Zapier automatically sends an SMS alert to your phone, ensuring you're always informed about essential business activity. This helps in maintaining oversight without constantly checking your dashboard.
Business OwnerSend SMS for missed technical support calls
Ensure no customer concern falls through the cracks. When a customer call marked for technical support in Dialpad is missed, Zapier triggers an SMS notification to the support supervisor, enabling immediate action. This reduces response time and improves customer satisfaction.
Customer Support Ops
Get alerts for Dialpad SMS creation
Track messaging activities for improved communication systems monitoring. When a new SMS is created in Dialpad, Zapier sends an alert via SMS to the IT team, ensuring quicker action on any messaging-related issues. This helps maintain seamless operations and reduces downtime.
ITLearn how to automate Dialpad on the Zapier blog
Learn how to automate SMS by Zapier on the Zapier blog
Frequently Asked Questions about Dialpad + SMS by Zapier integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and SMS by Zapier
How does the integration between Dialpad and SMS by Zapier work?
The integration allows you to automate workflows between Dialpad and SMS by Zapier. Using Zapier's Zaps, you can set triggers like a missed call in Dialpad to send out an SMS automatically via SMS by Zapier. This seamless connection helps streamline communication tasks.
What are the available triggers for Dialpad in this integration?
Currently, the available triggers for Dialpad include actions like receiving a new call, a missed call, or a voicemail. These triggers can initiate several processes through the Zapier platform when integrating with other applications like SMS.
Can I send automatic text messages when I receive a voicemail in Dialpad?
Yes, you can set up a Zap where receiving a voicemail on your Dialpad account is the trigger that activates an action to send out an SMS through SMS by Zapier. This automation ensures that you're notified promptly.
Are there any specific actions I can perform with SMS by Zapier in this integration?
With SMS by Zapier, you can perform actions such as sending outbound text messages. When automated with a trigger from Dialpad, like a missed or received call, it allows for convenient onward messaging workflows.
How secure is the connection between Dialpad and SMS by Zapier?
We utilize industry-standard security protocols to ensure that data transferred between Dialpad and SMS by Zapier remains secure and confidential throughout all automated processes.
Is it possible to customize the messages sent through this integration?
Absolutely. You can customize the message content within your Zaps so that whenever triggers from Dialpad occur, personalized texts can be sent via SMS by Zapier. This customization caters to various client communication needs.
What happens if an error occurs during an automated process using this integration?
If there's an error during automation, such as failure in sending an SMS upon receiving a new call on Dialpad, notifications will be provided within your Zap history in Zapier's dashboard so you can troubleshoot accordingly.
