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Choose a trigger
A trigger is the event that starts your Zap—like a "Comment Added" from byDesign Workspace.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects byDesign Workspace and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Comment Added
Triggers when a new comment is added to a request.
Try ItTriggerPolling - Request Created
Triggers when a new request is created.
Try ItTriggerPolling - Request NameRequired
- Request DescriptionRequired
- Request Due DateRequired
- Request TypeRequired
- File URL
- File Name
- Reference Links
- Dimensions & File Types
ActionWrite- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant
- File Uploaded
Triggers when a new file is uploaded to a request.
Try ItTriggerPolling - Request Updated
Triggers when a new request is updated.
Try ItTriggerPolling - New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant
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