Cómo Otter.ai resolvió automáticamente 1,000+ tickets y escaló la experiencia del cliente con Zapier
1,000+
auto-resolved support tickets
10K+
AI-prioritized tickets
2X
CX team efficiency
"Before automation, agents had to manually review and close thousands of unnecessary reopened tickets. Now, Zapier and ChatGPT handle it instantly, saving us time and keeping our queue clean."
Allen Lai, Head of Customer Experience at Otter.ai
Auto-resolving support tickets
Desafío
Support tickets are often reopened when customers reply “thanks,” creating an unnecessary backlog.
Solución
Zapier and ChatGPT detect low-signal replies and auto-close tickets, logging internal notes in Zendesk.
Resultados
Over 1,000 tickets were automatically resolved in just three months, freeing up agent time.
AI-powered ticket prioritization
Desafío
The team needed a scalable way to prioritize business-critical tickets without manual triage.
Solución
AI analyzes ticket content and domain, categorizing issues and flagging high-priority items automatically.
Resultados
More than 10,000 tickets were enriched and routed faster, speeding up response times for key users.
“We don’t just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.”
Head of Operations at Otter.ai
