- Historias de clientes
- Great Day Improvements
Customer Story — Great Day Improvements
Customer Story — Great Day Improvements
Cómo Great Day Improvements automatizó 500+ mensajes SMS diarios y escaló de forma más inteligente con IA
Appointment increase
41%
Automated SMS reminders boosted conversions and reduced no-shows, driving more revenue per lead.
Daily SMS sent
Más de 500
Personalized texts keep customers informed, enhancing the overall customer experience and lowering reschedules.
Manual SMS outreach eliminated
100%
Agents can focus on high-value work, saving time and improving operational efficiency.
Tamaño de la empresa
1,000–5,000
Industria
Retail
Acerca de
Great Day Improvements is a national home remodeling company operating multiple brands across the U.S., specializing in personalized, high-touch home improvement experiences.
“Zapier helps us connect all the dots—and lets us stay focused on growth, not just operations.”
— Christopher Jarvis, VP of Enterprise Digital Marketing at Great Day Improvements
Scaling appointment reminders with SubZaps
Desafío
The marketing team relied on email and spreadsheets to process leads, creating bottlenecks and inconsistent follow-up.
Solución
They built SubZaps to clean, enrich, and route lead data into automated SMS confirmation flows using Five9.
Resultados
Automated reminders improved appointment rates by 41% and send over 500 messages daily across brands.
Secure, AI-generated passwords for customer portals
Desafío
The team needed a fast, secure way to generate temporary passwords, without involving developers.
Solución
AI by Zapier now generates passwords based on custom criteria, triggered daily via a scheduled Zap.
Resultados
The system eliminated friction in onboarding, ensuring secure access for customers at scale.
