Serviceaide + SurveyMonkey + Filter by Zapier

Send SurveyMonkey surveys when Serviceaide tickets are closed

Need to measure customer satisfaction for recently closed tickets in Serviceaide Intelligent Service Management? Configure this Serviceaide + SurveyMonkey integration to automatically send a survey invitation for each newly closed ticket in Serviceaide Intelligent Service Management.

When this happens...
Update to Ticket Status or ActionTriggers when any action or update occurs on an existing ticket.
TriggerPolling
automatically do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send SurveySend a survey invitation to one or more contacts and/or emails.
ActionWrite

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Discover other triggers and actions you can use with Serviceaide, Filter by Zapier, and more

New Ticket
Triggers when a new ticket is created.
Trigger
Polling
Try It
Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Polling
Try It
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write

- Ticket Identifier (X00-XX)
  Required
- Description of comments
  Required
- Worklog Type
  Required
- Client Viewable
  Required
- Time spent in minutes
Action
Write
- Only continue if...
  Required
Action
Filter

- Survey
  Required
- Collector
Trigger
Instant
Try It
- Survey
  Required
- Email Collector
  Required
- Contact Email(s)
  Required
- Message Subject
- Message Body
- Hide "Powered by SurveyMonkey"
Action
Write
- Survey
  Required
- Collector
  Required
Action
Search
- Survey
  Required
Action
Search

New User
Triggers when a new user is created.
Trigger
Polling
Try It
New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Polling
Try It
- Organization Name
  Required
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor Name
  Required
- Description
  Required
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email Address
  Required
- First Name
  Required
- Last Name
  Required
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester Name
  Required
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search
- Survey
  Required
- Collector
Trigger
Instant
Try It
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Contact List
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search By
  Required
- Value
  Required
Action
Search

About Serviceaide

ServiceAide Cloud Service Management is an online, Cloud based IT Service Management system.

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Related categories

Customer Support

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

HelpHelp

Related categories

Forms & Surveys

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About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

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Related categories

Developer Tools

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