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SAP Engagement Cloud + Superchat

Send WhatsApp template messages, add contacts to lists, create notes, and update conversation labels in Superchat for new automation center nodes in SAP Engagement Cloud

Many customers abandon their shopping before completing a purchase. Once the trigger is configured, this integration helps by running whenever a new “Browse Abandonment” event occurs in SAP Engagement Cloud. It automatically finds or creates the contact in Superchat, sends a personalized WhatsApp message, adds the customer to a retargeting list, and labels the conversation for easy tracking. This ensures timely communication to encourage customers to return and complete their purchase.

When this happens...
Automation Center NodeTriggers when a contact reaches the Zapier node in the automation center.
TriggerInstant
automatically do this!
Create NoteCreates a note in a coversation.
ActionWrite

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More things you can do with SAP Engagement Cloud and Superchat

Discover other triggers and actions you can use with SAP Engagement Cloud and Superchat

- Automation Center Node Tags
  Required
Trigger
Instant
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- Action
  Required
- Contact Identifier
  Required
Action
Write
- Contact Identifier
  Required
- Action
  Required
Action
Search or write
Contact Updated
Triggers when a contact is modified.
Trigger
Instant
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Message Sending Failed
Triggers when sending an outbound message failed.
Trigger
Instant
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New Outbound Message
Triggers when a new message is sent.
Trigger
Instant
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- Webhook Target URL
  Required
- Values
Action
Write

- Conversation ID
  Required
- Content
  Required
- Attachments (File IDs)
Action
Write
- Sender name
  Required
- To (identifier)
  Required
- Content Type
  Required
Action
Write
- Contact ID
  Required
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Conversation ID
  Required
Action
Write
- Conversation ID
  Required
- Status
  Required
Action
Write
- Field
  Required
- Value
  Required
Action
Search

- Contact Identifier
  Required
Action
Write
- Contact Identifier
Action
Search
Contact Created
Triggers when a new contact is created.
Trigger
Instant
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New Inbound Message
Triggers when a new message is received.
Trigger
Instant
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Note Created
Triggers when a new note is created.
Trigger
Instant
Try It
- Contact ID
  Required
Action
Write
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Sender name
  Required
- To (Email Address or Contact ID)
  Required
- Subject
- HTML
- Text
- Attachments (File IDs)
Action
Write
- Sender name
  Required
- To (Phone Number or Contact ID)
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- Conversation ID
  Required
Action
Write
- File Name
  Required
- File
  Required
Action
Write
- ID
  Required
Action
Search

About SAP Engagement Cloud

SAP Engagement Cloud is a solution that connects enterprise data and AI to securely orchestrate real-time, personalized interactions across the entire business.

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Related categories

Marketing Automation

About Superchat

Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.

Learn moreLearn moreHelpHelp

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Forms

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Related Zap Templates

Send messages, add contacts to contact lists, create notes, and update conversation labels in Superchat for new abandoned carts in SAP Engagement Cloud

Send WhatsApp template messages, create notes, and update conversation labels in Superchat for new inactive leads in SAP Engagement Cloud