Conecte Microsoft Teams y Zendesk para desbloquear el poder de la automatización
- No se requiere tarjeta de crédito
- Free para siempre para las funciones principales
- Prueba de 14días para funciones y aplicaciones premium
Configura tu primera integración
Conecte rápidamente Microsoft Teams a Zendesk con una plantilla Zapier.
Nuestra plantilla más popular
Cómo funciona Zapier
Zapier facilita la integración de Microsoft Teams con Zendesk - sin código. Vea cómo puede realizar la configuración en minutos.
Elija un trigger
Un trigger es el evento que inicia tu Zap, como un "Nuevo canal" de Microsoft Teams.
Añade tu acción
Una acción ocurre después del trigger, como "Eliminar usuario" en Zendesk.
¡Estás conectado!
Zapier se conecta sin problemas Microsoft Teams y Zendesk, automatizando su flujo de trabajo.
Desencadenantes y acciones compatibles
Zapier te ayuda a crear flujos de trabajo que conectan tus aplicaciones para automatizar tareas repetitivas. Un trigger es un evento que inicia un flujo de trabajo, y una acción es un evento que realiza un Zap.
- TeamRequerido
PruébaloDesencadenarSondear- ChatRequerido
- ¿Excluir mensajes tuyos?
PruébaloDesencadenarSondear- TeamRequerido
PruébaloDesencadenarSondear- TeamRequerido
- CanalRequerido
PruébaloDesencadenarSondear
- TeamRequerido
- CanalRequerido
- Miembro
- Resaltar palabra
PruébaloDesencadenarSondear- Nuevo chat
Se trigger cuando se crea un nuevo chat.
PruébaloDesencadenarSondear - TeamRequerido
- CanalRequerido
PruébaloDesencadenarSondear- TeamRequerido
- Nombre del canalRequerido
- Descripción
- ¿Favorito de todos?
AcciónEscribir
Zapier es la plataforma de automatización elegida por el 87% de las empresas de Forbes Cloud 100 en 2023
93%
Clientes que dicen que usar Zapier los ha ayudado a mejorar en su trabajo
25m
Los clientes han creado más de 25 millones de Zaps en la plataforma
6 minutos
El usuario promedio tarda menos de 6 minutos en configurar un Zap
Formas prácticas de utilizar Microsoft Teams y Zendesk
Escalate critical Zendesk tickets to Teams
Help business owners stay on top of important customer issues by escalating critical Zendesk tickets to a Microsoft Teams channel. Automating this process ensures that serious concerns are addressed quickly, improving customer satisfaction and retention.
Propietario de un negocio
Notify Teams about new Zendesk tickets
Streamline communication between IT and support teams by notifying relevant Microsoft Teams channels whenever a new Zendesk ticket is created. This ensures that the IT team is immediately aware of any technical issues, reducing response time and improving ticket resolution rates.
ITTrack Zendesk updates in Microsoft Teams
Empower project managers to keep projects on track by sending updates to Microsoft Teams whenever a Zendesk ticket is updated. This allows teams to stay informed about the progress of support tickets linked to ongoing projects and promotes transparency and accountability.
Gestión de proyectosAprenda a automatizar Microsoft Teams en el blog de Zapier
Aprenda a automatizar Zendesk en el blog de Zapier
Frequently Asked Questions about Microsoft Teams + Zendesk integrations
¿Eres nuevo en la automatización con Zapier? No estás solo. Aquí encontrará algunas respuestas a preguntas comunes sobre cómo funciona Zapier con Microsoft Teams y Zendesk
What is required for an integration between Microsoft Teams and Zendesk?
To integrate Microsoft Teams with Zendesk, you need to have active accounts on both platforms. Ensure you have the necessary permissions to set up integrations on these platforms. Additionally, a third-party tool like Zapier can help in creating automated workflows based on triggers and actions between the two apps.
Can I receive Zendesk ticket notifications in Microsoft Teams?
Yes, by setting up specific triggers in Zendesk for ticket updates or creation, you can use automation tools to send notifications directly into a designated Microsoft Teams channel, keeping your team informed in real-time.
How do I automate creating a Microsoft Teams message from a new Zendesk ticket?
By utilizing automation platforms, you can set up a workflow where the trigger is a new ticket created in Zendesk. This action will automatically send the ticket details into a specified Microsoft Teams channel as a message.
Is it possible to create Zendesk tickets from messages in Microsoft Teams?
Yes, it is possible. By configuring triggers on new messages or certain keywords in your Microsoft Teams channel, you can automate the creation of tickets in Zendesk. This allows issues discussed within your team to easily transition into actionable tasks.
¿Qué tipos de triggers están disponibles para esta integración?
Common triggers for integrating Zendesk with Microsoft Teams include new ticket creation, updated tickets, and new internal notes. These prompt actions such as sending notifications or creating messages within an assigned team channel.
Can we customize which fields from Zendesk tickets appear in our Teams notifications?
Yes, during the setup of your integration workflow, you have the flexibility to select specific fields from your Zendesk tickets that will appear in the notifications sent to your Microsoft Teams channels.
How secure is the integration between Microsoft Teams and Zendesk using third-party services?
We prioritize security by ensuring all data sent between platforms via third-party integrations like Zapier is encrypted. It’s crucial to manage access permissions diligently and follow best practices for securing both your Zendesk and Microsoft Teams environments.
