ilert + TOPdesk
Manage new or updated incidents in iLert by creating incidents in TOPdesk
Stay on top of any incidents in your iLert system by setting up this workflow. Should there be any new or updated incidents in iLert, a corresponding incident will be created in your TOPdesk app. This streamlined process not only keeps your records updated, but also allows your team to respond swiftly and efficiently to any arising issues. Enhance your incident management strategy with this practical and real-time solution.
Stay on top of any incidents in your iLert system by setting up this workflow. Should there be any new or updated incidents in iLert, a corresponding incident will be created in your TOPdesk app. This streamlined process not only keeps your records updated, but also allows your team to respond swiftly and efficiently to any arising issues. Enhance your incident management strategy with this practical and real-time solution.
- When this happens...New or Updated Incident
Triggers when new incidents are created, or when existing incidents change state.
- automatically do this!Create an Incident
Create an incident
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Alert SourceRequired
Assigned to
Trigger TypesRequired
Try ItIntegration KeyRequired
Incident Key
SummaryRequired
Details
Priority
URL
On Call ScheduleRequired
Operator Group
Try It
Integration KeyRequired
Incident KeyRequired
Summary
Integration KeyRequired
Incident KeyRequired
Summary
Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try It