Helpwise + JustCall

Create new Helpwise contacts from your new JustCall contacts

Connect JustCall and Helpwise to streamline your contact management. When a new contact is added in JustCall, this workflow creates a corresponding contact in Helpwise. It helps your team save time by ensuring your Helpwise database is always up-to-date, eliminating the need for tedious, manual updates and data duplication.

When this happens...
New Contact
Triggers when a new contact is added to your JustCall address book.
TriggerPolling
automatically do this!
Create Contact
Create your contact in Helpwise from your favorite app.
ActionWrite

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Supported triggers and actions

AI Voice Agent Data Generated for Call
Trigger is only applicable for calls picked up by the JustCall AI Voice Agent and provides data associated with and collected by the Voice Agent.
Trigger
Instant
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Call Answered
Triggers when a call answered an queue.
Trigger
Instant
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Call Initiated
Triggers when a call initiated from JustCall.
Trigger
Instant
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[Legacy] Incoming Call
Triggers for a new incoming call
Trigger
Instant
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Incoming Caller Exits Queue
Triggers when an incoming call exits an queue.
Trigger
Instant
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Missed Call
Trigger when an incoming call is missed
Trigger
Instant
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Call Completed
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Trigger
Instant
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New Contact
Triggers when a new contact is added to your JustCall address book.
Trigger
Polling
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[Legacy] New Text
Triggers when a new text is sent from (or received on) your JustCall numbers
Trigger
Polling
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Call AI Report Generated (Sales Dialer)
Triggers when the AI-powered insights for a Sales Dialer call are generated
Trigger
Instant
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SMS Received
Triggers when an SMS is received in JustCall (incoming only)
Trigger
Instant
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Call Updated
Triggers when a call is updated(This event will only contain the keys for which the values of a call are actually updated).
Trigger
Instant
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- CampaignRequired
- PhoneRequired
- First Name
- Last Name
- Email
Action
Write
- Call IdRequired
Action
Write
- Customer/Client NumberRequired
- JustCall Number
Action
Write
- Campaign IDRequired
- PhoneRequired
Action
Write
- To NumberRequired
- FromRequired
- BodyRequired
- Date & TimeRequired
- Offset (in minutes)
Action
Write
- To NumberRequired
- FromRequired
- BodyRequired
Action
Write
- Contact idRequired
- First NameRequired
- Last Name
- Phone NumberRequired
- Email
- Company
- Notes
- Other Phone Label
- Other Phone Number
Action
Write
- phoneRequired
Action
Search
Note Added
Triggers when a new note added by the user in the Helpwise conversation.
Trigger
Polling
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CSAT Is Received
Triggers when a new CSAT is received
Trigger
Polling
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- SMS NumberRequired
Trigger
Polling
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Mention in Note
Triggers when there's a new mention for you.
Trigger
Polling
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- Mailbox Email AddressRequired
Trigger
Polling
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Outbound Conversations
Triggers for new outbound conversations
Trigger
Polling
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SLA Breach
Triggers when SLA is breached on any conversation
Trigger
Polling
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- Mailbox IdRequired
- Conversation IdRequired
- MessageRequired
Action
Write
- Mailbox IdRequired
- Thread IdRequired
- User Id
Action
Write
- mailbox IdRequired
- thread Id
- SujectRequired
- Email BodyRequired
- From addressRequired
- Cc email address
- Bcc
- Assigned To
Action
Write
- Your SMS NumberRequired
- Customer SMS NumberRequired
- SMS BodyRequired
Action
Write

Call AI Report Generated
Triggers when the AI-powered insights for a JustCall call are generated
Trigger
Instant
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Call Completed (Sales Dialer)
Triggers when a call is completed in Sales Dialer.
Trigger
Instant
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Call Updated (Sales Dialer)
Triggers when a call is updated in Sales Dialer(This event will only contain the keys for which the values of a call are actually updated).
Trigger
Instant
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Incoming Caller Enters Queue
Triggers when an incoming call enters an queue.
Trigger
Instant
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New Incoming Call
Triggers for a new incoming call
Trigger
Instant
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New Appointment
Triggers when a new appointment is scheduled via JustCall Appointment Scheduler (Public Calendar)
Trigger
Polling
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[Legacy] Call Ended
Triggers when a call ends and gets logged in your JustCall call logs. (For voicemails use New Voicemail trigger)
Trigger
Polling
Try It
SMS Sent or Received
Triggers when a new text is sent from (or received on) your JustCall numbers
Trigger
Instant
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New Voicemail
Triggers whenever there is a new voicemail
Trigger
Instant
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SMS Delivery Status Updated
Triggers when an outgoing SMS gets delivered
Trigger
Instant
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SMS Sent
Triggers when an SMS is sent via JustCall (outgoing only)
Trigger
Instant
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[Legacy] Call Updated
Triggers when you add/update notes and disposition codes for a particular call
Trigger
Instant
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- CampaignRequired
- PhoneRequired
- First Name
- Last Name
- Email
Action
Write
- Customer/Client NumberRequired
- JustCall Number
- Country Code
Action
Write
- firstnameRequired
- lastname
- phoneRequired
- email
- company
- notes
- Agent ID
Action
Write
- To NumberRequired
- FromRequired
- Body
- Media LinksRequired
Action
Write
- To NumberRequired
- FromRequired
- BodyRequired
- Media LinksRequired
Action
Write
- To NumberRequired
- FromRequired
- BodyRequired
Action
Write
- Contact ID
- phone
- email
Action
Search
Assigned in a Conversation
Triggers when your team member assigned you in a conversation.
Trigger
Polling
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Contact Is Created
Triggers when new contact is created
Trigger
Polling
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Draft Is Created
Triggers when a new draft is created
Trigger
Polling
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- Your WhatsApp Number (with +)Required
Trigger
Polling
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- IntervalRequired
Trigger
Polling
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- Facebook mailbox IdRequired
Trigger
Polling
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Rule Is Run
Triggers when a rule is run on any conversation
Trigger
Polling
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- Mailbox Email AddessRequired
Trigger
Polling
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- Tag NameRequired
- Tag Color
- Mailbox idRequired
- Thread IdRequired
Action
Write
- First NameRequired
- Middle Name
- Last Name
- EmailRequired
- Phone
- Company Name
- Job title
Action
Write
- From AddressRequired
- To AddressRequired
- Cc Addresses
- Bcc
- SubjectRequired
- Email BodyRequired
- Apply Tag
- Tag color
Action
Write
- Your NumberRequired
- Customer NumberRequired
- Message BodyRequired
Action
Write

About Helpwise

Helpwise is an easy-to-use customer service platform that helps you manage all customer communication from a single place.

Related categories

Communication

About JustCall

JustCall helps sales and support teams to connect easily with their leads & customers. We provide a cloud based service that allows you to make calls and send text messages.

Learn more

Related categories

Phone & SMS

Helpwise + JustCall

Create new Helpwise contacts from your new JustCall contacts

AI Voice Agent Data Generated for Call

Call Answered

Call Initiated

[Legacy] Incoming Call

Incoming Caller Exits Queue

Missed Call

Call Completed

New Contact

[Legacy] New Text

Call AI Report Generated (Sales Dialer)

SMS Received

Call Updated

[Legacy] Add to Sales Dialer Campaign

Get Voice Agent Data

Check Reply to SMS

Delete Contact From Sales Dialer Campaign

Schedule a Text Message

[Legacy] Send a Text Message

Update Contact

Find Contact in Sales Dialer

Note Added

CSAT Is Received

Inbound SMS Message

Mention in Note

Inbound Email

Outbound Conversations

SLA Breach

Add Note

Assign Conversation

Create New Conversation

Send SMS Message

Call AI Report Generated

Call Completed (Sales Dialer)

Call Updated (Sales Dialer)

Incoming Caller Enters Queue

New Incoming Call

New Appointment

[Legacy] Call Ended

SMS Sent or Received

New Voicemail

SMS Delivery Status Updated

SMS Sent

[Legacy] Call Updated

Add Contact to Sales Dialer Campaign

[Legacy] Check for Text Replies

Create Contact

[Legacy] Send a Multimedia Text Message

Send a Multi-Media Message

Send a Text Message

Find Contact

Assigned in a Conversation

Contact Is Created

Draft Is Created

Inbound WhatsApp Message

Near SLA Breach

Inbound Facebook Message

Rule Is Run

Tag Added

Apply Tag on Thread

Create Contact

Send an Email

Send WhatsApp Message

About Helpwise

Related categories

About JustCall

Related categories