Halo Service Solutions + WhatsApp Business
Send freeform messages in WhatsApp Business for new tickets in Halo Service Solutions
Stay connected with your customers more efficiently using this handy workflow. When a new ticket is created in your Halo Service Solutions account, a freeform message will be promptly sent through your WhatsApp Business application. This streamlined process helps you improve your customer service response time without any additional effort on your part.
Stay connected with your customers more efficiently using this handy workflow. When a new ticket is created in your Halo Service Solutions account, a freeform message will be promptly sent through your WhatsApp Business application. This streamlined process helps you improve your customer service response time without any additional effort on your part.
- When this happens...New Ticket
Triggers when a new ticket is created in Halo.
- automatically do this!Send Freeform Message
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery - messages outside the 24-hour window may be silently dropped by WhatsApp.
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DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority
Status types
Recipient phone number
Try It
DescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
Message types
From phone number
Only replies
Try It