FuseDesk + Jira Software Cloud + Filter by Zapier

Create FuseDesk cases when new bug tickets in Jira are resolved

When a new bug Issue in Jira is marked as done/resolved, this automation will create a case in FuseDesk to notify your affected customers.

When this happens...
Updated Issue
Triggers when an existing issue is updated.
TriggerPolling
automatically do this...
Only continue if...
Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Create FuseDesk Case
Create a new FuseDesk Case
ActionWrite

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Supported triggers and actions

- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- IssueRequired
- CommentRequired
Action
Write
- IssueRequired
- User
Action
Write
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write

- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search

- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write
Case Closed
Triggers when a FuseDesk case has been resolved and marked as Closed
Trigger
Instant
Try It
Case Updated
Triggers when an existing FuseDesk case is updated.
Trigger
Instant
Try It
Contact Updated
Triggers when a contact is updated in FuseDesk
Trigger
Instant
Try It
Rep Added
Triggers when a rep is added to FuseDesk.
Trigger
Instant
Try It
- Case NumberRequired
- Case Status
- Rep
- Department
- CRM Contact Id
- Summary
- Details
Action
Write
- Contact IDRequired
- Updated First Name
- Updated Last Name
- Updated Primary Email Address
- Updated Secondary Email Address
- Updated Primary Phone Number
- Updated Secondary Phone Number
- Updated Website
- Updated Company Name
- Updated Time Zone
- Update Street Address, Line 1
- Update Street Address, Line 2
- Updated City
- Updated State / Region
- Updated Postal Code
- Updated Country
Action
Write
- Quick Search TextRequired
Action
Search
- Quick Search TextRequired
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Search or write

- JQL
- Order By
Trigger
Polling
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search
- Only continue if...Required
Action
Filter
Case Created
Triggers when a new FuseDesk case is created.
Trigger
Instant
Try It
Contact Created
Triggers when a new contact is created in FuseDesk
Trigger
Instant
Try It
Department Added
Triggers when a Department is Added.
Trigger
Instant
Try It
- Case SummaryRequired
- Case DetailsRequired
- Opened ByRequired
- DepartmentRequired
- Assign to Rep
- CRM Contact Id
- Email Address
- Status
- Case Tags
Action
Write
- First Name
- Last Name
- Primary Email Address
- Dupe Check by Primary Email Address?
- Secondary Email Address
- Primary Phone Number
- Secondary Phone Number
- Website
- Company Name
- Time Zone
- Street Address, Line 1
- Street Address, Line 2
- City
- State / Region
- Postal Code
- Country
Action
Write
- Status
- CRM Contact Id
- Email Address
- Rep
- Department
- Case Tags
- Case Tag Operator
- Case Summary
- Opened By
- Case Number
- Case ID
Action
Search
- Rep User IDRequired
Action
Search

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

Related categories

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn more

FuseDesk + Jira Software Cloud + Filter by Zapier

Create FuseDesk cases when new bug tickets in Jira are resolved

New Issue

Updated Issue

Add Comment to Issue

Add Watcher to Issue

Create Issue

Update Issue

Get Attachment Content

Find Issue

Find Issue (Via JQL)

Find Filter

Get Sprint Information

Find or Create Issue

Case Closed

Case Updated

Contact Updated

Rep Added

Update FuseDesk Case

Update Contact

Find a Contact

Find or Create Contact

New Issue (Via JQL)

Add Attachment to Issue

Link Issues

Add Work Log to Issue

Move Issue to Sprint

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

Only continue if...

Case Created

Contact Created

Department Added

Create FuseDesk Case

Create Contact

Find Case

Get a Rep

About FuseDesk

Related categories

About Jira Software Cloud

Related categories

About Filter by Zapier

Related categories