Zapier makes it easy to integrate Freshdesk with Wrike - no code necessary. See how you can get setup in minutes.
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
An action happens after the trigger—such as "Create Comment" in Wrike.
Zapier seamlessly connects Freshdesk and Wrike, automating your workflow.
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Note is added to a Ticket.
Triggers when a user is updated.
Triggers when a new customer is created.
Triggers when a Ticket is updated.
For AI agents & developers
Beyond Zap workflows. Call Freshdesk and Wrike actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
Expose Freshdesk and Wrike actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
Trigger Freshdesk and Wrike actions from backend services, scripts, or agent code.
Install
# TypeScript / Node npm install @zapier/zapier-sdk
Run an action
import { createZapierSdk } from '@zapier/zapier-sdk';
const zapier = createZapierSdk();
await zapier.runAction({ /* freshdesk / wrike action */ });There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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When a new comment is added to a task in Wrike, Zapier automatically adds a note to the related ticket in Freshdesk. This ensures customer support teams see all relevant updates, keeping collaboration seamless across platforms, saving valuable time.
Customer Support OpsWhen updates occur to a ticket in Freshdesk, Zapier creates a new task in Wrike. This lets data analysts systematically organize updates for further analysis, ensuring trends are captured and insights are maximized. It saves time by centralizing updates, leading to actionable insights.
Data ScienceWhen a new ticket is created in Freshdesk, Zapier creates a corresponding task in Wrike. This integration streamlines workflows for project managers, offering visibility into customer support efforts and ensuring no ticket-related tasks are overlooked.
Project Management
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Wrike
You can integrate Freshdesk with Wrike using our automation platform that allows you to create 'Zaps,' which are automated workflows. Start by selecting Freshdesk as your trigger app and choose a specific trigger, like 'New Ticket.' Then, select Wrike as your action app and pick an action, such as 'Create Task,' to complete the integration.
Yes, with our integration, you can set up an automated workflow where a new ticket in Freshdesk serves as a trigger to create a new task in Wrike. This helps in keeping your project management aligned with customer support.
We offer various triggers for Freshdesk such as 'New Ticket,' 'Updated Ticket,' or 'New Note.' These triggers can initiate actions in Wrike like creating or updating tasks or folders.
Yes, we have several pre-built templates that make it easy to set up common workflows between Freshdesk and Wrike. These templates come with predefined triggers and actions to help you get started quickly.
To establish an integration between your Freshdesk account and Wrike, you'll need admin access on both platforms. This is necessary to authorize the connection and ensure seamless data flow between the apps.
Currently, our integrations focus mainly on sending information from Freshdesk to Wrike. However, setting reciprocal updates typically requires additional custom setup beyond standard triggers and actions we offer.
Absolutely! You can set up complex workflows where a single event like a 'New Ticket' in Freshdesk triggers multiple actions such as creating several tasks or updating different projects within Wrike simultaneously.
