Triggers when a Famulor web text chat reaches completed status. This event covers web chat, not widget voice calls.

Adds a phone number or email to the Famulor suppression list: never contact it, do not answer it, or both.

Books a Famulor appointment at an available event type time.

Creates or finds a Famulor Audience contact by phone number or email.

Adds a question and answer to a Famulor knowledge base.

Starts an outbound AI voice call with a Famulor assistant. Calling may use workspace credits.

Restores consent for a phone number or email: Famulor may contact it again and answers it again. The opt-out history is kept.

Continues a paused Famulor campaign and starts dialing right away. Calls use workspace credits.

Sends an SMS from an enabled Famulor workspace number. Sending uses workspace credits.

Starts a classic Famulor campaign. Eligible leads may be called immediately and use workspace credits. Use Launch Campaign for a campaign with a call sequence.

Changes the name or assistant of a Famulor campaign.

Finds open appointment start times for a Famulor booking event type.

Finds one Famulor booking by its ID.

Finds Famulor campaigns by name.

Finds a Famulor knowledge base by name.

Finds suppression list entries for a phone number or email, for example to check a contact before calling.

Gets dialed, connected and converted contacts, the conversion rate and messages sent for a Famulor campaign and period.

Allows you to create a Company entry in Freshdesk.

Creates a Forum Category.

Create a ticket in Freshdesk for your domain.

Updates a ticket in FreshDesk.

Finds an existing customer or a potential customer that has raised a ticket.

Adds a new phone lead to a Famulor campaign. The campaign does not start automatically.

Answers an open question from the knowledge gap inbox and publishes the answer, so assistants can use it (Beta).

Creates a draft Famulor campaign without starting calls.

Creates a Famulor knowledge base for assistant answers.

Starts a draft or scheduled Famulor campaign now, or schedules its start, after you confirm compliance. Contacts may be called right away and use workspace credits.

Pauses a Famulor campaign so it stops starting new calls. Calls already in progress continue.

Moves a confirmed Famulor booking to a different available time.

Runs a manual Famulor automation with an optional JSON payload.

Sends through an SMS connection, including an approved company-name RCS sender without a phone number. Uses workspace credits.

Updates an assistant’s name, instructions, greeting, knowledge search announcement, or active status.

Updates a lead already in a Famulor campaign.

Finds Famulor assistants by name.

Finds one Famulor call by ID, including its transcript and summary. Recording links expire after one hour.

Finds Famulor Audience contacts by name, phone number, or email.

Finds a phone number in the Famulor workspace.

Finds an available Famulor voice by name or language.

Gets current progress and call totals for a Famulor campaign.

Add Private or Public notes to a Freshdesk Support Ticket.

Creates a Forum under a Category.

Create a new Forum Topic on Freshdesk Forums.

Allows you to create a User/Customer in Freshdesk for your support domain.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Find a ticket by ID.