Emma + Zendesk
Add new subscribers to Emma from Zendesk support tickets
Keeping your customers happy is vital, and one of the best ways to do that is by staying in touch. With this Zapier integration, anyone who asks for support via Zendesk will automatically be added to your Emma mailing list. That means you can follow up and send them emails easily from Emma.
Keeping your customers happy is vital, and one of the best ways to do that is by staying in touch. With this Zapier integration, anyone who asks for support via Zendesk will automatically be added to your Emma mailing list. That means you can follow up and send them emails easily from Emma.
- When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this!
Add Member to GroupAdd a single member to a group.
ActionWriteCreate a new record or update an existing record in your app.
- Free forever for core features
- 14 day trial for premium features & apps
New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Field Created
Triggers when a new member field is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Field Updated
Triggers when a field is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Group Deleted
Triggers when a group is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Finished
Triggers when a mailing is finished.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Added to Group
Triggers when a member is added to a group.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Removed From Group
Triggers when a member is removed from a group.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Updated
Triggers when a member is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Forwarded
Triggers when a mailing is forwarded.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Shared
Triggers when a member shares a mailing.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Unsubscribed
Triggers when a subscriber opts-out.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member IDRequired
Status
Mailing ID
Source Member IDRequired
Created AtRequired
Updated At
SourceRequired
Cancelled Reason
SubtotalRequired
Shipping CostRequired
TaxRequired
Total CostRequired
Source Order IDRequired
Product IDsRequired
Product PricesRequired
Product QuantitiesRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.From Group IDRequired
To Group IDRequired
Member Status IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Shortcut NameRequired
Display nameRequired
Widget TypeRequired
Options
Column OrderRequired
Field Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.CriteraRequired
NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Group NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Member IDRequired
Group IDsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
SMS Phone Number
SMS Promotional Status
SMS Transactional Status
Group Ids
Field Triggers
Subscriber Consent Tracking
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Member IDRequired
Order IDRequired
Status
Updated At
Cancelled Reason
Cancelled At
Subtotal
Shipping Cost
Tax
Total Cost
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Group IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appMember IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appProduct IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appCount
Start
End
Sort Column
Sort Order
Source
Source Product ID
SKU
Name
Price
Product URL
Image URL
Categories
ActionThis is an event a Zap performs.SearchFind existing data in your appMember IDRequired
EmailRequired
SMS Phone Number
SMS Promotional Status
SMS Transactional Status
Group Ids
Field Change Autoresponders
Subscriber Consent Tracking
Signup Form ID
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundField Deleted
Triggers when a field is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Group Created
Triggers when a new member group is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Group Updated
Triggers when a group is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Member Added
Triggers when a new member is added to your audience.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Deleted
Triggers when a member is deleted.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Member Status Updated
Triggers when a member's status is updated.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Clicked
Triggers when a mailing is clicked.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Opened
Triggers when a mailing is opened.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing Share Clicked
Triggers when a member shares a link to a mailing and someone clicks on it.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Mailing IdRequired
Member IdRequired
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planMember IDRequired
Group IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Event NameRequired
DataRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Source
Source Product ID
Product Name
Source Variant IDs
Variant Names
Variant SKUs
Variant Prices
Variant Product URL
Variant Image URL
Categories
Deleted At
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Mailing IDRequired
Member IDRequired
Recipient Emails
Heads Up Emails
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
SMS Phone Number
SMS Promotional Status
SMS Transactional Status
Group Ids
Field Change Autoresponders
Subscriber Consent Tracking
Signup Form ID
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Member IDRequired
Group IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Group NameRequired
Group IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Member IdRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Member IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appMailing IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appMailing IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appMailing IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appEmailRequired
SMS Phone Number
SMS Promotional Status
SMS Transactional Status
Group Ids
Field Change Autoresponders
Subscriber Consent Tracking
Signup Form ID
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Related categories
