In order to trigger when emails are opened, this must be paired with a separate Zap using the **Send Outbound Email** action, with the **Enable Read Receipts?** field set to `True`.

To test with a live email, send an email to yourself using your **Send Outbound Email** action (with read receipts enabled) and open it, then test this trigger immediately for samples. If you don't need to test with live data, click Skip Test to use static test data.

**Trial or Free Zapier plan:**

 - Emails sent during [testing](https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps "https://help.zapier.com/hc/en-us/articles/18811411817741-Test-Zap-steps") are sent to the [Zapier account email address](https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address "https://help.zapier.com/hc/en-us/articles/8496274581517-Change-your-Zapier-account-email-address"). Once published, emails go to the intended recipients (To, CC, BCC).
 - You can send a maximum of 5 emails per account per day.

**Paid Zapier plan:**

 - You can send a maximum of 10 emails per account per hour.

Can be a comma separated list of emails. Limited to 5.

You can place HTML in here and we will send it as is. If this is plain text, we will try to convert it to some very basic HTML for greater client compatibility.

A file object to be attached to the email. Plain text content will converted into a txt file and attached. Please note, if the file is over ~10mb or so, you should explore using other email sending techniques (like Gmail or SMTP).

This will be your "display name" when sending. *Want to send from your own email address? Try Mailgun, IMAP, Mandrill or Gmail apps instead.*

Specify a reply address other than your own.

Set this to "yes" if your emails are received without line breaks or spacing.

Want to be notified when this email is opened? Set this to to `True` and set up a Zap using the `New Read Receipt` trigger.

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Email by Zapier

Pick which Inbox should trigger your Zap when a Ticket within it is marked as closed or resolved.

Pick which Inbox should trigger your Zap when a Ticket within it is created.

Pick which Workflow should trigger your Zap when the Workflow's steps are completed.

Pick which Wrangle Inbox you want the Ticket started with this Zap to go into.

Name of the Wrangle Ticket that will be started from this Zap.

Description of the Wrangle Ticket that will be started from this Zap.

Add any tags you want to apply to the Wrangle Ticket started from this Zap.

Must be valid Slack User ID from your workspace. You can use a Slack "Search for a User" step to find this.

Pick which Wrangle Workflow you want to start with your Zap.

Wrangle is the easiest way to manage tickets and business workflows in Slack.

Wrangle

Simplify your customer service operations with an automated connection between Email by Zapier and Wrangle. Upon receiving a new email, it swiftly initiates a ticket within Wrangle, thereby boosting your team's responsiveness and management of customer inquiries. Benefit from this workflow to improve your productivity and make your customer service more effective.

Email by Zapier + Wrangle

Start a ticket in Wrangle for every new inbound email in Email by Zapier

Supported triggers and actions

New Inbound Email

Send Outbound Email

Ticket Started

Start a Ticket

New Read Receipt

Ticket Completed

Workflow Completed

Start a Workflow

About Email by Zapier

Related categories

About Wrangle

Related categories