Email by Zapier + ExpertConnect + Delay by Zapier + Filter by Zapier

Email by Zapier + ExpertConnect integrations

Get email notifications for new unassigned ExpertConnect tickets

Are your ExpertConnect tickets being picked up and resolved in a timely manner? With the help of Zapier, you are now able to set up an automation to send an email when an ExpertConnect ticket has remained in an unassigned status for a chosen amount of time.

When this happens...
Ticket Created or UpdatedTriggers when a ticket is created or updated.
TriggerInstant
automatically do this...
Delay ForWaits for a set amount of time before completing your Actions.
ActionWrite
then do this...
Get Ticket by IdGets a single Ticket by Id
ActionWrite
then do this...
Only continue if...Set up rules to specify when this Zap can continue running.
ActionFilter
then do this!
Send Outbound EmailSend up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
ActionWrite

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More things you can do with these apps

Discover other triggers and actions you can use with ExpertConnect, Delay by Zapier, and more

- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company Id
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It

- Company
  Required
- Contact Id
  Required
- Segment Id
  Required
Action
Write
- Company Id
  Required
- Ticket ID
  Required
Action
Write

- Company Id
  Required
- Ticket Id
  Required
- Message
  Required
Action
Write
- Company Id
  Required
- Tag Name
  Required
- Parent Tag
Action
Write
- Company Id
  Required
- Contact Id
  Required
Action
Write
- Company Id
  Required
- Page Number
  Required
- Page Size
  Required
- Filter by First Name
- Filter by Last Name
- Filter by Organization
- Filter by Account
- Filter by External Id
Action
Write
- Company Id
  Required
- Ticket Id
  Required
Action
Write
- Company Id
  Required
- Page Number
  Required
- Page Size
  Required
- Filter by Advisor
- Filter by Team
- Filter by Status
- Filter by Created Date - Greater than or equal to
- Filter by Updated Date - Great Than or Equal To
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Team
  Required
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Tag Id
  Required
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Ticket Title
- Description
- Resolution
- Archive Status
Action
Write
- Company
  Required
- Segment Name
  Required
Action
Search
- Company Id
  Required
- Phone Number
  Required
Action
Search
- Company Id
  Required
- Phone Number
  Required
- First Name
  Required
- Last Name
  Required
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Search or write
- Queue_title
- Zap_step_id
- Time Delayed For (value)
  Required
- Time Delayed For (unit)
  Required
Action
Write
- Only continue if...
  Required
Action
Filter
- Setup Directions
Trigger
Instant
Try It

- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company
  Required
- Filter by Team
Trigger
Instant
Try It
- Company Id
  Required
- Ticket Id
  Required
- Tag Id
  Required
Action
Write
- Company Id
  Required
- First Name
  Required
- Last Name
  Required
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Private Note
  Required
Action
Write
- Company Id
  Required
- Ticket title
  Required
- Description
  Required
- Contact Id
- Country Code
- Phone Number
- Email
- Team
- Advisor
- Product
- Machine Hours
- Serial Number
- Miscellaneous
- Resolution
Action
Write
- Company Id
  Required
- Contact Id
  Required
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Note Id
  Required
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Page Number
  Required
- Page Size
  Required
Action
Write
- Company Id
  Required
- Ticket Id
  Required
- Advisor
  Required
Action
Write
- Company
  Required
- Contact Id
  Required
- Segment Id
  Required
Action
Write
- Company Id
  Required
- Contact Id
  Required
- First Name
- Last Name
- Country Code
- Phone Number
- Email
- Organization
- Account
- External Id
Action
Write
- Company Id
  Required
- Email Address
  Required
Action
Search
- Company
  Required
- Tag Name
  Required
Action
Search
- Company Id
  Required
- Email
  Required
- First Name
  Required
- Last Name
  Required
- Country Code
- Phone Number
- Organization
- Account
- External Id
Action
Search or write
- Time Delayed For (value)
  Required
- Time Delayed For (unit)
  Required
Action
Write
- Date/Time Delayed Until
  Required
- How should we handle dates in the past?
Action
Write
- Account_wide_copy
- Email address type
Trigger
Instant
Try It
- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

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Related categories

Zapier

About ExpertConnect

ExpertConnect is a customer service platform for John Deere dealers.

HelpHelp

Related categories

Customer Support

About Delay by Zapier

Put your Actions on hold for a specified amount of time before sending data to another app. You can set up scheduled emails, get notified of incomplete tasks, send automatic follow-ups, and automate other tasks on your timeline.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Zapier

About Filter by Zapier

Only allow a Zap to proceed when a certain condition is met. For example, if you're sending a text message when you receive a new email, you could use a Filter that only sends a text message when the email received is from a certain address.

Learn moreLearn moreHelpHelp

Related categories

Developer Tools

Zapier

Related Zap Templates

Send outbound emails in Email by Zapier when tickets are closed in ExpertConnect

Related Zap Templates

Send outbound emails in Email by Zapier when tickets are closed in ExpertConnect