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Disqus + Groove

Create Groove tickets from new Disqus comments

If an issue is raised in the comment section, it needs your teams attention right away. This Zapier integration helps support teams stay up-to-date on broken features by creating new tickets in Groove from Disqus comments.

How It Works

A new comment is made with Disqus
Zapier creates a ticket in Groove

What You Need

Disqus account
Groove account

When this happens...
New CommentTriggers when a new comment is left on a Disqus-enabled forum.
TriggerPolling
automatically do this!
Create New TicketStarts a new ticket for your customer.
ActionWrite

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More things you can do with Disqus and Groove

Discover other triggers and actions you can use with Disqus and Groove

- Forum
  Required
Trigger
Polling
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- Forum
  Required
Trigger
Polling
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Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Agent
  Required
Action
Write
- Body
  Required
- From
  Required
- To
  Required
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket Number
  Required
- State
  Required
Action
Write

- Include
- Forum
  Required
Trigger
Polling
Try It
Agent Invited
Triggers when an agent is created.
Trigger
Instant
Try It
- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
Try It
Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It
- Ticket Number
  Required
- Message
  Required
Action
Write
- Ticket Number
  Required
Action
Write
- Ticket Number
  Required
Action
Write

About Disqus

If you’re passionate about writing and sharing, Disqus helps you build a community of active readers and commenters. If you’re a brand building an audience for content, advertising with Disqus connects you to geeks geeking out, about stuff that matters to you.

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The simple helpdesk for SaaS and eCommerce businesses.

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