Connect CRM Messaging and WhatsApp Notifications to power AI-driven automation

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Choose a Trigger

Choose an Action

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How Zapier works

Zapier makes it easy to integrate CRM Messaging with WhatsApp Notifications - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Incoming Message" from CRM Messaging.

Add your action

An action happens after the trigger—such as "Send Message" in WhatsApp Notifications.

You’re connected!

Zapier seamlessly connects CRM Messaging and WhatsApp Notifications, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Incoming Message
Triggers when a new message is received
Trigger
Polling
Try It
- To Phone number
  Required
- Message Body
  Required
- Media Link
Action
Write
- Phone
  Required
- Message Body
  Required
- Template Unique Name
  Required
- Media Link
- Language Locale
- Dynamic link
Action
Write
- Template
  Required
Action
Write

(Global) New Incoming Message
Triggers when a new message is received
Trigger
Polling
Try It
- To Phone number
  Required
- Message Body
  Required
- Media Link
Action
Write
- Phone
  Required
- Message Body
  Required
- Media Link
Action
Write

For AI agents & developers

Use CRM Messaging and WhatsApp Notifications with AI agents and code

Beyond Zap workflows. Call CRM Messaging and WhatsApp Notifications actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose CRM Messaging and WhatsApp Notifications actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Send SMS
Send Message

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger CRM Messaging and WhatsApp Notifications actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* crm-messaging / whatsapp-notifications action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect CRM Messaging and WhatsApp Notifications to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate WhatsApp Notifications on the Zapier blog

Make work flow with AI

Level up your CRM Messaging to WhatsApp Notifications integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About CRM Messaging

CRM Messaging is a platform for sending text messages on popular channels.

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Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Forms

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About WhatsApp Notifications

Receive notifications on WhatsApp.