Crisp + Jira Software Cloud

Create new issues in Jira Software Cloud from new conversations in Crisp

Stay on top of customer feedback with this convenient automation. When a new conversation starts in Crisp, an issue is promptly created in Jira Software Cloud. This ensures that all customer concerns are captured, evaluated, and addressed effectively, facilitating improved customer service and prompt responses. Employ this workflow to streamline your customer support process.

When this happens...
New Conversation
Triggers when a new conversation is created.
TriggerInstant
automatically do this!
Create Issue
Creates a new issue.
ActionWrite

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Supported triggers and actions

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
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New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- Message FromRequired
- MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
- Project
- Status
Trigger
Polling
Try It
- Project
- Status
Trigger
Polling
Try It
- IssueRequired
- CommentRequired
Action
Write
- IssueRequired
- User
Action
Write
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write
- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
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Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
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Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
- Nickname
Action
Write
- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search
- JQL
- Order By
Trigger
Polling
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more

Related categories

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

Crisp + Jira Software Cloud

Create new issues in Jira Software Cloud from new conversations in Crisp

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Send User Text Message

Search for Conversation

New Issue

Updated Issue

Add Comment to Issue

Add Watcher to Issue

Create Issue

Update Issue

Get Attachment Content

Find Issue

Find Issue (Via JQL)

Find Filter

Get Sprint Information

Find or Create Issue

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Add a User Event

Send Operator Text Message

Change Conversation State

Search for a Profile

New Issue (Via JQL)

Add Attachment to Issue

Link Issues

Add Work Log to Issue

Move Issue to Sprint

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

About Crisp

Related categories

About Jira Software Cloud

Related categories