Crisp + Email by Zapier

Update and send emails with Crisp and Email by Zapier whenever conversation data changes

Stay on top of your customer conversations with this useful workflow. When custom data is updated in a conversation within the Crisp app, this automation will immediately send an outbound email through Email by Zapier. Enjoy enhanced efficiency in keeping up with the flow of customer information, making sure every important update is communicated swiftly.

When this happens...
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
TriggerInstant
automatically do this!
Send Outbound Email
Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
ActionWrite

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Supported triggers and actions

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
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Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
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- Conversation ID (session_id)Required
- SegmentsRequired
Action
Write

- User EmailRequired
- User NameRequired
- Message FromRequired
- MessageRequired
Action
Write
- Conversation ID (session_id)Required
- Note message contentRequired
Action
Write

- Conversation ID (session_id)Required
- Message contentRequired
Action
Write
- QueryRequired
Action
Search
New Inbound Email
Triggers when an email is forwarded to your own custom
Trigger
Instant
Try It
- Zap Id
- Free Test Limitation
- ToRequired
- SubjectRequired
- Body (HTML or Plain)Required
- Attachment
- From Name
- Reply To
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
Try It
Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- EmailRequired
- NameRequired
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- EmailRequired
- Event nameRequired
Action
Write
- Conversation ID (session_id)Required
- Message contentRequired
- Nickname
Action
Write
- Conversation ID (session_id)Required
- StateRequired
Action
Write
- EmailRequired
Action
Search
- Setup Directions
Trigger
Instant
Try It

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn more

Related categories

Customer Support

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn more

Related categories

Related Zap Templates

Send outbound emails via Email by Zapier for every new contact in Crisp

Send outbound emails in Email by Zapier for new conversations in Crisp

Send outbound emails via Email by Zapier when new messages arrive in Crisp

Crisp + Email by Zapier

Update and send emails with Crisp and Email by Zapier whenever conversation data changes

Supported triggers and actions

Edited Contact

Message Incoming

New Conversation

Conversation Segments Updated

Add Segments to Conversation

Create Conversation

Send Note Message

Send User Text Message

Search for Conversation

New Inbound Email

Send Outbound Email

Message Sent

New Contact

Conversation Custom Data Updated

Conversation Status Change

Create/Update Contact

Add a User Event

Send Operator Text Message

Change Conversation State

Search for a Profile

New Read Receipt

About Crisp

Related categories

About Email by Zapier

Related categories

Related Zap Templates

Related Zap Templates