ConnectWise Manage + SysAid
Add new Connectwise tickets to SysAid
If your customer support teams use Connectwise and some of the tickets in Connectwise need to be managed by your IT team using SysAid, this Zap can help. Once active, this integration automates the process of opening tickets in SysAid for each new ticket created in Connectwise that meet a certain criteria.
If your customer support teams use Connectwise and some of the tickets in Connectwise need to be managed by your IT team using SysAid, this Zap can help. Once active, this integration automates the process of opening tickets in SysAid for each new ticket created in Connectwise that meet a certain criteria.
- When this happens...New/Updated Ticket
Triggers when a service ticket is created and/or updated.
- automatically do this!Create Service Record
Create a new Service Record
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New, Updated or Both
Company Filter
Contact Type Filter
Specific Contact Filter
Try ItNew, Updated or Both
Board Filter
Project Filter
Try ItNew Territory
Triggers when a new territory is created.
Try ItCompany NameRequired
IdentifierRequired
TypeRequired
StatusRequired
Site NameRequired
Address 1
Address 2
City
State
Zip Code
Country Name
Phone Number
Website
Market
Source
Number of Employees
Territory
Service Board Filter
Try ItNew, Updated or Both
Service Board Filter
Specific Service Ticket Filter
Project Filter
Try ItFileRequired
Record IDRequired
Record TypeRequired
Title
Private?
Read Only?
Is Avatar?
First NameRequired
Last NameRequired
Title
Email
Default Email
Phone Number
Default Phone
Phone Type
Type
Company
Primary Contact
Relationship
Department
Address 1
Address 2
City
State
Zip Code
Country Name
