Azure DevOps + ConnectWise Manage

Create Azure DevOps work items for new or updated ConnectWise Manage tickets

Effortlessly keep your development team informed about new or updated support tickets from ConnectWise Manage. This workflow is triggered when a ticket is created or updated in ConnectWise Manage and instantly generates a work item in Azure DevOps. Keep your projects on track and your team aligned, streamlining your support and development processes with seamless automation.

Effortlessly keep your development team informed about new or updated support tickets from ConnectWise Manage. This workflow is triggered when a ticket is created or updated in ConnectWise Manage and instantly generates a work item in Azure DevOps. Keep your projects on track and your team aligned, streamlining your support and development processes with seamless automation.

  1. When this happens...
    ConnectWise ManageConnectWise Manage
    New/Updated Ticket

    Triggers when a service ticket is created and/or updated.

    TriggerInstant
  2. automatically do this!
    Azure DevOpsAzure DevOps
    Create Work Item

    Create a new work item.

    ActionWrite
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Supported triggers and actions

    • Service Board Filter

    Trigger
    Polling
    Try It
    • New, Updated or Both

    • Service Board Filter

    • Specific Service Ticket Filter

    • Project Filter

    Trigger
    Instant
    Try It
    • FileRequired

    • Record IDRequired

    • Record TypeRequired

    • Title

    • Private?

    • Read Only?

    • Is Avatar?

    Action
    Write
    • First NameRequired

    • Last NameRequired

    • Title

    • Email

    • Default Email

    • Phone Number

    • Default Phone

    • Phone Type

    • Type

    • Company

    • Primary Contact

    • Relationship

    • Department

    • Address 1

    • Address 2

    • City

    • State

    • Zip Code

    • Country Name

    Action
    Write
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azure-devops logo

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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  • Developer Tools
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connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

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  • CRM (Customer Relationship Management)

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