Atera + WhatsApp Business

"trigger new Atera alerts to send freeform messages in WhatsApp Business"

Stay on top of your Atera alerts by setting up this workflow. When a new alert is created in Atera, it sends a freeform message through your WhatsApp Business App, keeping you informed no matter where you are. Saving time and maintaining efficiency has never been easier.

When this happens...
New Alert Created
Triggers when a new alert is created.
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Send Freeform Message
Send a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery - messages outside the 24-hour window may be silently dropped by WhatsApp.
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Supported triggers and actions

AI Technician Comment Added
Triggers when an AI technician comment is added to an AI conversation.
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Alert Resolved
Triggers when alert resolved in Atera.
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Autopilot Conversation Escalated
Triggers when a new Autopilot conversation is escalated.
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Autopilot Conversation Summary Created
Triggers when a new conversation summary is created in Autopilot.
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New Customer Created
Triggers when a new customer is created.
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Ticket Assignment Changed
Triggers when a ticket assigned to a technician.
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New Ticket Created
Triggers when a new ticket is created.
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Technician Responded to a Ticket
Triggers when a technician responded to a ticket.
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- Customer/Site NameRequired
- Created On
- Business Number
- Domain
- Address
- City
- State
- Country
- Phone
- Fax
- Notes
- Links
- Longitude
- Latitude
- Zip Code
Action
Write
- Conversation IDRequired
- Technician IDRequired
Action
Write
- EmailRequired
- Customer ID
- Customer Name
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Department ID
- Created On
Action
Write
- Conversation IDRequired
- Ticket IDRequired
Action
Write
- Conversation IDRequired
- Technician IDRequired
- CommentRequired
Action
Write
- Ticket TitleRequired
- Ticket DescriptionRequired
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- EndUser ID
- EndUser First Name
- EndUser Last Name
- EndUser Email
- Technician ContactID
Action
Write
- ContactIDRequired
- First Name
- Last Name
- Job Title
- Phone
- Mobile Phone
- Is Contact Person
- In Ignore Mode
- Archived
- Customer ID
- Customer Name
Action
Write
- Alert IdRequired
Action
Search
- Conversation IdRequired
Action
Search
- EmailRequired
Action
Search
- Status types
- Recipient phone number
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- Session Window Info
- Recipient phone numberRequired
- Message textRequired
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone numberRequired
- TemplateRequired
Action
Write

New Alert Created
Triggers when a new alert is created.
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Instant
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Autopilot Conversation Created
Triggers when a new Autopilot conversation is created.
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Instant
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Autopilot Conversation Status Updated
Triggers when a new Autopilot conversation status is updated.
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Autopilot Conversation Title Created
Triggers when a new Autopilot conversation title is updated.
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Instant
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New Site Created
Triggers when a new site is created.
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Instant
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Customer Responded to a Ticket
Triggers when a customer responded to a ticket.
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Instant
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Ticket Status Changed
Triggers when ticket status changed in Atera.
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End User Comment Added
Triggers when an end user comment is added to an AI conversation.
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- Conversation IDRequired
- Conversation StatusRequired
Action
Write
- TitleRequired
- Device GUIDRequired
- Customer IDRequired
- Code
- Severity
- Threshold Value 1
- Snoozed End Date
- Additional Information
- Alert Category
- Ticket ID
- Message Template
- Folder ID
Action
Write
- NameRequired
- Description
Action
Write
- Conversation ID
- Contact IDRequired
- CommentRequired
Action
Write
- Alert IDRequired
Action
Write
- Ticket IdRequired
- Ticket Title
- Ticket Description
- Ticket Priority
- Ticket Impact
- Ticket Status
- Ticket Type
- Technician ContactID
Action
Write
- NameRequired
- Description
Action
Write
- EmailRequired
Action
Search
- Search textRequired
Action
Search
- Ticket IdRequired
Action
Search
- Message types
- From phone number
- Only replies
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Instant
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- Session Window Info
- Recipient phone numberRequired
- Media typeRequired
- FileRequired
- Reply to message ID
Action
Write
- Media IDRequired
Action
Search

About Atera

Atera is an all-in-one IT management platform powered by Action AI to manage, patch, and secure every endpoint.

Related categories

IT Operations

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Related categories

Phone & SMS

Atera + WhatsApp Business

"trigger new Atera alerts to send freeform messages in WhatsApp Business"

AI Technician Comment Added

Alert Resolved

Autopilot Conversation Escalated

Autopilot Conversation Summary Created

New Customer Created

Ticket Assignment Changed

New Ticket Created

Technician Responded to a Ticket

Add Customer/Site

Change Technician Assignment

Create Contact

External Ticket Created

New Technician Comment Created

Create Ticket

Update Contact

Find Alert

Find Conversation

Find Technician

Message Status Updated

Send Freeform Message

Send Template Message

New Alert Created

Autopilot Conversation Created

Autopilot Conversation Status Updated

Autopilot Conversation Title Created

New Site Created

Customer Responded to a Ticket

Ticket Status Changed

End User Comment Added

Change Conversation Status

Create Alert

Create Department

New Contact Comment Created

Resolve Alert

Update Ticket

Update Departmen

Find Contact

Find Department

Find Ticket

New Message Received

Send Media Message

Get Attachment

About Atera

Related categories

About WhatsApp Business

Related categories