AnswerFirst + Halo Service Solutions
Create tickets in Halo Service Solutions for new messages in AnswerFirst
This workflow springs into action when a new message occurs in AnswerFirst, swiftly creating a ticket in Halo Service Solutions. It's an efficient and effective solution for handling customer queries, streamlining your workflow and promoting swift, organized responses to client communications.
This workflow springs into action when a new message occurs in AnswerFirst, swiftly creating a ticket in Halo Service Solutions. It's an efficient and effective solution for handling customer queries, streamlining your workflow and promoting swift, organized responses to client communications.
- When this happens...New Message
Triggers when a new message is received on behalf of the user.
- automatically do this!Create Ticket
Creates a new Ticket in Halo.
- Free forever for core features
- 14 day trial for premium features & apps
New Message
Triggers when a new message is received on behalf of the user.
Try ItDescriptionRequired
Customer
Site
End-User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Customer NameRequired
Main SiteRequired
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
NameRequired
Customer NameRequired
Site NameRequired
Email Address
Network Login
Work Phone Number
Mobile Phone Number
DescriptionRequired
Customer
Site
End User
Ticket Type
Status
Service Level Agreement
Priority
Team
Agent
Try ItNameRequired
Top Level
Important Customer
Site Name
Phone Number
Address Line 1
Address Line 2
Address Line 3
Address Line 4
Postcode
Contact Name
Contact Email Address
Email AddressRequired
Ticket TypeRequired
Summary
Details
Priority