Create tickets in Autotask from new messages in AnswerFirst
Streamline your support process with this efficient workflow. When a new message arrives in AnswerFirst, it now automatically prompts a ticket creation in Autotask. This invaluable automation improves response times and ensures no query goes unanswered, thereby enhancing your customer service's reliability and efficiency.
Streamline your support process with this efficient workflow. When a new message arrives in AnswerFirst, it now automatically prompts a ticket creation in Autotask. This invaluable automation improves response times and ensures no query goes unanswered, thereby enhancing your customer service's reliability and efficiency.
- When this happens...New Message
Triggers when a new message is received on behalf of the user.
- automatically do this!Create Ticket
Creates a ticket.
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