- Support Automation
- Ticketing System
- Ticket Update Automation
Process ticket updates and responses
This automation category streamlines the management of service and support tickets by automatically synchronizing updates, notifications, and status changes across diverse platforms. It eliminates manual work, ensures real-time information sharing, and accelerates response times for customer inquiries. By auto-refreshing ticket details, sending instant alerts, and collecting feedback, teams stay aligned and deliver better service.
Filter by common apps:
Google Forms
monday.com
HubSpot
Cognito Forms
Filter by Zapier
Insightly
Storage by Zapier
Zendesk
Formatter by Zapier
Smartsheet
ConnectWise Manage
Pushover
Airtable
PagerDuty
Slack
Code by Zapier
Freshdesk
- Collect feedback from Google Forms, update item in monday.com, and create update in monday.com
- Update service ticket with details from HubSpot form submission
Update service ticket with details from HubSpot form submission
- Update ticket record in Insightly when Cognito Forms request is filled and emailed
Update ticket record in Insightly when Cognito Forms request is filled and emailed
- Update contact status in HubSpot when ticket property changes in HubSpot
Update contact status in HubSpot when ticket property changes in HubSpot
- Capture support cancellation requests from Zendesk, format details, and log into Smartsheet
Capture support cancellation requests from Zendesk, format details, and log into Smartsheet
- Notify users of new or updated service tickets in ConnectWise Manage and send a Pushover notification
Notify users of new or updated service tickets in ConnectWise Manage and send a Pushover notification
- Update confirmation date in Airtable when HubSpot ticket property changes
Update confirmation date in Airtable when HubSpot ticket property changes
- Create an incident in PagerDuty when a new or updated ticket is submitted in ConnectWise Manage
Create an incident in PagerDuty when a new or updated ticket is submitted in ConnectWise Manage
- Update customer status in Freshdesk when a reaction is added in Slack
Update customer status in Freshdesk when a reaction is added in Slack