RingCentral + Zendesk
Create new Zendesk tickets from missed RingCentral calls
Boost your customer service by turning missed calls into immediate action. With this workflow, when a call is missed in RingCentral, a new ticket is created on Zendesk instantaneously. It ensures no customer query goes unanswered and improves your team's efficiency. Let this workflow manage your missed calls while you focus on resolving customer issues.
Boost your customer service by turning missed calls into immediate action. With this workflow, when a call is missed in RingCentral, a new ticket is created on Zendesk instantaneously. It ensures no customer query goes unanswered and improves your team's efficiency. Let this workflow manage your missed calls while you focus on resolving customer issues.
- When this happens...Missed Call
Triggers when there is a new missed call.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Description
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItMissed Call
Triggers when there is a new missed call.
Try ItType
Try ItNew Voicemail
Triggers when there is a new incoming voicemail.
Try It
Call Ended
Triggers when a call has been ended.
Try ItNew Call Recording
Triggers when a call has been recorded.
Try ItType
StatusRequired
Try ItRingSense Processed Recording
Triggers when RingSense generates the transcript, summary, and additional insights from a recording. This trigger can only be used by an admin user.
Try It
