Create new Zendesk tickets from missed RingCentral calls
Boost your customer service by turning missed calls into immediate action. With this workflow, when a call is missed in RingCentral, a new ticket is created on Zendesk instantaneously. It ensures no customer query goes unanswered and improves your team's efficiency. Let this workflow manage your missed calls while you focus on resolving customer issues.
Boost your customer service by turning missed calls into immediate action. With this workflow, when a call is missed in RingCentral, a new ticket is created on Zendesk instantaneously. It ensures no customer query goes unanswered and improves your team's efficiency. Let this workflow manage your missed calls while you focus on resolving customer issues.
- When this happens...Missed Call
Triggers when there is a new missed call.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Description
Call Log TypeRequired
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItDo Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItDescription
Call Log TypeRequired
Delay By
Try ItType
StatusRequired
Try It