Pardot + Zendesk

Create Zendesk tickets for new Pardot prospects added to list

As you add a new prospect to a list in Pardot, this workflow promptly triggers the creation of a ticket in Zendesk. It provides a seamless link between Pardot and Zendesk, bolstering your service team's proactivity towards potential issues and bolstering customer relations. It's a highly effective tool to enhance productivity and maintain superior service quality.

As you add a new prospect to a list in Pardot, this workflow promptly triggers the creation of a ticket in Zendesk. It provides a seamless link between Pardot and Zendesk, bolstering your service team's proactivity towards potential issues and bolstering customer relations. It's a highly effective tool to enhance productivity and maintain superior service quality.

  1. When this happens...
    PardotPardot
    Prospect Added to List

    Triggers when a Prospect is added to a list.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

  • Pardot triggers, actions, and search

    New or Updated Prospect

    Triggers when a Prospect is created or updated in Pardot.

    Trigger
    Polling
    Try It
    • Email AddressRequired

    • First Name

    • Last Name

    • Last Activity At

    • Salutation

    • Campaign

    • Address One

    • Address Two

    • City

    • Zip

    • State

    • Territory

    • Country

    • Website

    • Phone

    • Fax

    • Job Title

    • Department

    • Company

    • Number of Employees

    • Years in Business

    • Industry

    • Notes

    • Comments

    • Source

    • Score

    • Password

    • Account

    • Annual Revenue

    • Is Do Not Email

    • Is Reviewed

    • Is Starred

    • Is Do Not Call

    Action
    Write
    • NameRequired

    • CampaignRequired

    • ListsRequired

    • From NameRequired

    • From EmailRequired

    • Subject LineRequired

    • Email Body (Text)Required

    • Email Body (HTML)

    • Tags

    • Custom Reply-To Address

    • Suppression Lists

    • Scheduled Time

    Action
    Write
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About Pardot

Pardot is no-hassle marketing automation that makes sales and marketing teams best friends. Increase marketing accountability, gain greater insight into ROI, and much more.
Learn more

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  • Marketing Automation

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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  • Customer Support

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